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Director Customer Experience Center Jobs

Program Manager, Customer Experience Center Strategy
By Mazda North American Operations At United States
Review survey feedback and work with Sr Manager on support initiatives benefitting CEC and internal departments .
Create programs that would enhance experience for CEC internally and ownership experience.
3-5 year’s experience within the automotive OEM industry
1-2 year’s experience in contact center of managing Roadside Assistance
Ability to product timely deliverables and manage multiple and shifting priorities in a dynamic environment with sound judgment and clear reasoning.
Strong written and oral communication, interpersonal, and presentation skills required
Director, Customer Experience Jobs
By Coach At New York, NY, United States
Prior supervisor experience and strong leadership skills.
In collaboration with the Vice President, develops the objectives, strategies and directs the execution of Coach’s signature brand and store experiences.
6+ years’ experience in directing events, brand experience and retail marketing programs.
Our Competencies for All People Managers
Americans With Disabilities Act (ADA)
Negotiates with venues, partners, vendors to secure rates and fees that enhance budgets.
Director Of Customer Experience
By Hello Innovation At Detroit, MI, United States
You’re human-centered to the core. You truly understand people and are fueled to deliver experiences tailored to suit their needs.
Top of market pay. Along with a full benefits package including health, dental and 401k.
You’re up for the challenge. When others want to run for the hills, you want to dive deeper.
Build high-performance, customer-centric service teams by recruiting, training and developing rock-star customer care and technical support representatives.
Plus many more. Additional perks include daily catered lunches, team activities, paid holidays and vacation time, bonuses and much more.
Program Director, Customer Experience
By 3E At Washington DC-Baltimore Area, United States
Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience
Drive consistency and coordination in client experience, across partners, products and geographies
Advise and support CX Advocates / project managers during execution
5 - 10 years’ of related work experience in customer experience, customer success
5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Director Of Customer Experience
By Westcott Homes At Kirkland, WA, United States
Gather feedback from homebuyers through direct communications and surveys to learn about the experience through their eyes.
To lead the development, implementation, staffing, and management of
Create company wide goals to improve customer experience.
Build systems, processes, feedback loops within company and trades to streamline the customer experience across all departments.
Work with company department to identify, collaborate, and address systemic issues affecting customer experience.
best of class service experience
Director, Customer Experience Jobs
By Sony At Los Angeles, CA, United States
Proficient in customer experience management tools, AI models, CRM systems, and customer feedback platforms.
Your qualifications and experience should include:
Establish and evangelize standards and best practices to ensure the best customer experiences possible.
12+ years in customer experience or loyalty, preferably in subscription services and/or consumer software.
Strong leadership skills with the ability to motivate and inspire cross-functional teams.
Excellent communication and interpersonal skills.
Director Customer Experience Marketing
By Alliance of Professionals & Consultants, Inc. (APC) At Atlanta Metropolitan Area, United States
Loyalty program experience, with emphasis on customer management, engagement, satisfaction, and retention
Strong project management skills with the ability to influence cross-functional teams and re-direct tactics as necessary to execute.
5+ years of experience leading a team.
Must be experienced as a Marketing Strategist with strong consumer facing experience building holistic plans/initiatives quarterly
Experience supporting marketing initiatives across multiple brands
Strong passion for managing and mentoring marketing professionals, developing their skills and careers.
Customer Experience Leader - Aviation Component Service Center (Acsc)
By GE Aerospace At Springdale, OH, United States
Proficiency/aptitude in learning and adapting order management systems
Drive strong connectivity with the component repair network to ensure we are working to improve the overall CR customer experience
Strong interpersonal and leadership skills
As The Customer Service Leader, Key Responsibilities Will Include
Measuring and driving improvement in KPIs.
Establish, maintain, and cultivate customer relationships and accounts
Director Of Customer Experience
By FINESSE At Los Angeles, CA, United States
Be the voice of the customer at FINESSE - tracking customer sentiment, understanding pain points, and developing plan to improve experience
Establish and evangelize standards and best practices to ensure the best customer experiences possible
Senior leadership experience in a consumer customer support environment
Experience navigating voice, email, social media and chat customer care channels
Experience building a top-notch customer support function & team from scratch - with a deep understanding of building implementable processes
Direct experience with implementing technology transformation initiatives
Customer Experience Manager - Dc City Center
By Tesla Industries, Inc. At Washington, DC, United States

Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, ...

Director Of Customer Experience
By StartupTAP At California, United States
10+ years of industry experience with 5+ years of CX management/leadership experience
Collaborate with cross-functional teams to develop the overall customer experience strategy for customers throughout various stages
Utilize customer insights and data to systematize recommendations that will drive best-in-class customer experience
Experience managing CX teams in a fast-paced environment
Strong analytical skills and acumen
Experience with CSAT, NPS, etc.
Director, Global Customer Experience
By Abbott At Alameda, CA, United States
Bachelor's degree in Information Management, Information Technology, Integrated Marketing Communications or other like degrees
Set the visions and direction for Abbott’s customer experience with a focus on digital and go-to-market ecosystem
Knowledge of diabetes and/or health technology ecosystems (preferred)
Minimum 8+ years of experience including leading global transformation, and/or customer experience or integrated marketing team
Experience building products and/or marketing in a highly regulated industry
Motivated with a can-do attitude, flexible, open with excellent communications skills
Director Customer Experience Jobs
By CONMED Corporation At Atlanta Metropolitan Area, United States
Excellent verbal and written communication skills and comfortable presenting to different audiences including experience presenting to Executive Management Teams.
Minimum of 10 years of business experience (customer success). Minimum of 5 years of experience in a management role
Build and deliver a high-quality customer experience
Own CX measurement architecture including CX metrics (e.g., NPS, CSAT), key drivers, and linkage to business outcomes/benefits
Translate insights into clear, actionable roadmap and manage/monitor progress to ensure completion and closed loop impact assessment
Partner closely with Sales, Marketing, Distribution, S&OP and Digital Experience teams
Assistant Store Director, Customer Experience
By Saks OFF 5TH At Chicago, IL, United States
3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results
Proven time management skills and comfortable managing multiple projects with shifting priorities
Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience
Thorough knowledge of the fashion industry and a passion for sharing your expertise
Director, Customer Experience Jobs
By RealPage, Inc. At , , Tx
Bachelor’s Degree and 10+ years of relevant professional experience across CX, Program management, Research, and other related roles
Experience with change management frameworks and internal communications
Regularly report to CEO about the state of the competition in the industry regarding customer experience strategies and emerging trends
Experience leading cross-functional CX initiatives within SaaS Technology companies
Strong organizational skills and ability to drive “drumbeat” to move initiatives forward
Excellent verbal and written communications skills across all levels of the organization
Director, Customer Experience Jobs
By RealPage, Inc. At Texas, United States
Bachelor’s Degree and 10+ years of relevant professional experience across CX, Program management, Research, and other related roles
Experience with change management frameworks and internal communications
Regularly report to CEO about the state of the competition in the industry regarding customer experience strategies and emerging trends
Experience leading cross-functional CX initiatives within SaaS Technology companies
Strong organizational skills and ability to drive “drumbeat” to move initiatives forward
Excellent verbal and written communications skills across all levels of the organization
Program Director, Customer Experience
By 3E At , Bethesda, 20814, Md $150,000 - $180,000 a year
Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience
Drive consistency and coordination in client experience, across partners, products and geographies
Advise and support CX Advocates / project managers during execution
5 - 10 years’ of related work experience in customer experience, customer success
5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Director Marketing & Customer Experience- Remote
By TE Connectivity At , Harrisburg, 17111, Pa $166,000 - $249,000 a year
Previous influence management experience is required.
Excellent interpersonal, organizational, leadership and project management skills.
Strong reporting and analytics skills with ability to synthesize complex data points into simple, business-focused recommendations. Experience working with external agencies.
Guide and collaborate on the implementation of new capabilities and digital services (including tech stack) to ensure successful adoption.
10+ years’ experience in B2B Strategic Marketing, CX or digital marketing.
Experience across multiple commercial functions directly or through significant influence initiatives.
Director Of Customer Experience
By Flywheel Software At United States
5+ years experience in a customer facing managerial role
Experience with customer onboarding/implementation for a B2B SaaS environment
Experience building and scaling processes in a startup environment
Experience running a cross-functional team
Education Stipend towards professional development
Education Stipend towards your professional development
Customer Benefit Program Manager, Global Experience Center
By TikTok At , San Jose, Ca $106,666 - $241,200 a year
Benchmarking against e-commerce competitor platforms on their customer's benefits offerings and proposing required benefits for our platform.
Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.
Collaborating & communicating with cross-functional teams, strategically implementing customer's benefit programs and increasing customer's stickness to platform.
BA/BS degree or equivalent practical experience; 5+ years business experience in service and experience field.
Expertise in project design, communication skills, driving for results and managing changes.
Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.