Zendesk Administrator Jobs

Maintain and manage the existing Zendesk configuration for all products.

Ability to translate business requirements into technical deliverables.

Experience with AI bot configuration preferred.

Experience with Zendesk Theme customization preferred.

80% - 90% of health and welfare benefit premiums

Assist with development of the digital customer journey, and empowering customers with AI-enhanced self-service.

Strong understanding of customer support management best practices and the ability to identify areas for process improvement

Manage integrations with third-party applications.

At least 5+years of experience in Zendesk administration or a similar role

Strong collaboration and communication skills

Excellent problem-solving skills and the ability to troubleshoot and resolve complex issues

Experience in reporting, data analysis, and the use of industry-standard metrics and KPIs