Register
Recruit Create CV

Windows Software Support Jobs in Ohio

Software Support Specialist Jobs
By The Equity Engineering Group At , Beachwood, 44122, Oh $70,000 - $95,000 a year
Continuous Improvement: Contribute to the improvement of support processes, tools, and strategies to enhance the overall customer support experience.
Cooperation - Offers assistance and support to co-workers; solicits and applies customer feedback (internal and external).
Use of Technology/Applicable Software - experience with JIRA or similar.
Bachelor's Degree in an Information Technology related field (or equivalent work experience).
Software Updates and Upgrades: Collaborate with customers to plan and execute software updates and upgrades, ensuring minimal disruption and successful implementation.
Customer Feedback: Actively gather feedback from customers regarding software usability, functionality, and overall satisfaction. Advocate for customer needs within the organization.

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Windows Software Support Specialist to join our team! In this role, you will provide technical assistance to our customers, troubleshoot software issues, and help them get the most out of their Windows software. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Windows Software Support job involves providing technical assistance to users of Windows software products. This may include troubleshooting software issues, providing advice on how to use the software, and helping users to install and configure the software.

What is Windows Software Support Skills Required?

• Knowledge of Windows operating systems, including Windows 10, 8, 7, Vista, and XP
• Knowledge of Windows software products, such as Office, Outlook, and Internet Explorer
• Ability to troubleshoot software issues
• Ability to provide technical advice and guidance
• Excellent customer service skills
• Good communication and interpersonal skills

What is Windows Software Support Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Microsoft Certified Professional (MCP) certification
• Experience with Windows software products

What is Windows Software Support Knowledge?

• Knowledge of Windows operating systems
• Knowledge of Windows software products
• Knowledge of computer hardware and peripherals
• Knowledge of network technologies
• Knowledge of customer service principles

What is Windows Software Support Experience?

• Previous experience in a customer service or technical support role
• Previous experience with Windows software products

What is Windows Software Support Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot software issues and provide technical advice
• Install