Welbe Advocate Ii Jobs in Ohio

Respond to, research and/or assist with priority inquiries and special projects as required by management

Provide feedback to management regarding customer problems, questions and needs

Maintain accurate records on complaints and/or other customer comments, and makes recommendations for changes to management

Follow through on complaints until resolved or reports to management as needed

Maintain basic knowledge of quality work instructions and company policies

1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience