Voice Of Customer Project Manager Jobs in Texas

At least 5 years of progressive experience in a call centre management role

Knowledge of call centre technology and experience in implementing call centre systems

Manage and lead the call centre team to ensure optimal performance, providing coaching and training as necessary

Knowledge of Filipino and English of a Native Speaker level

Strong leadership and interpersonal skills

Excellent written and verbal communication skills

3+ years of experience in consumer insights, research, analytics, and strategy.

3+ years partnering with stakeholders to develop actionable insights which enhance the customer experience and drive business results.

Continuously identify, evaluate, enhance, and update relevant customer feedback data sources.

Bachelor's Degree Bachelor's degree in Marketing, Research, Statistics, Math, or a similar field of study.