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Voice Of Customer Project Manager Jobs

Customer Project Manager - Xc
By Bosch USA At Plymouth, MI, United States

Key tasks & responsibilities: Entrepreneur” of pilot-project (category C) Assure achievements of project objectives and targets Project budgeting and control of project profit (EBIT ...

Lead, Voice Of The Customer
By Headway.co At , Remote
You have 6+ years combined experience in VOC and Customer-focused analytics and/or consulting. Experience at a high-growth startup is a must.
Headway employees work remotely across the US, with the option to work from our NYC HQ.
Investigate complex issues to determine root cause of technical failures and customer dissatisfaction
Act as the key CX functional stakeholder in new initiative development with cross-functional teams
CX owner of the CX <> Product Feedback model with a focus on efficiency and quality
Collects agent-driven feature recommendations, quantifies impact, and drives adoption with EPD team
Voice Of Customer Jobs
By WEX At United States
Ability to work cross-group and cross-level, and with all levels of management.
Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
BA/BS degree or equivalent practical experience
Minimum 8+ years business experience in service and experience field.
Expertise in project design, communication skills, driving for results and managing changes.
Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.
Voice Of The Customer Specialist, Cash App
By Afterpay At , Portland
Contribute key insights from the customer perspective during the change management process
Issue-tracking & project management software (Jira/Trello)
Preferred experience in fintech and/or personal finance
Leverage your expertise and partnerships to escalate and drive resolution of the most important customer pain points and experience gaps.
Anticipate and address customer pain points and experience gaps prior to feature launches
Be a key stakeholder and potential Product Manager for various cross functional projects
Customer Project Manager - Cdmo
By Mantell Associates At United States
Strong previous Project Management experience
Experience with project management concepts, practices, and procedures
Lead and grow a high quality Project Management team
Take overall responsibility for the Project Management function
Customer Project Manager - Responsibilities:
Customer Project Manager - Requirements:
Customer Support Manager (Voice Account)
By Creatunity At Dallas, TX, United States
At least 5 years of progressive experience in a call centre management role
Knowledge of call centre technology and experience in implementing call centre systems
Manage and lead the call centre team to ensure optimal performance, providing coaching and training as necessary
Knowledge of Filipino and English of a Native Speaker level
Strong leadership and interpersonal skills
Excellent written and verbal communication skills
Voice Of The Customer Program Manager
By Palmetto At Charlotte, NC, United States
4+ years of work experience in management/strategy consulting, customer experience role, program management office, process improvement, or similar setting
Lead management of top priority projects, creating reporting mechanisms on progress and driving projects to successful completion
Support the Senior Vice President in operationalizing strategy across the Palmetto Experience team (75-100 people).
Project manage short-term and long-term special projects, working across internal and external teams to achieve desired outcomes
Uncover opportunities for improvement in operating/financial performance or customer experience, and support pilot initiatives that drive improvement
Executive presence, high degree of professional maturity (comfortable presenting to senior audiences), and strong communication and storytelling skills (slide making required)
Voice Of The Customer Specialist, Cash App
By Cash App At Portland, OR, United States
Contribute key insights from the customer perspective during the change management process
Issue-tracking & project management software (Jira/Trello)
Preferred experience in fintech and/or personal finance
Leverage your expertise and partnerships to escalate and drive resolution of the most important customer pain points and experience gaps
Anticipate and address customer pain points and experience gaps prior to feature launches
Be a key stakeholder and potential Product Manager for various cross functional projects
Senior Manager, Voice Of Customer (Remote)
By Abercrombie & Fitch Co. At Columbus, OH, United States
2+ years of previous people management experience (preferred)
2+ years of experience with customer experience management platforms and customer feedback program management
4-year college degree or equivalent experience.
Experience working in a Retail/eCommerce environment is strongly preferred
Working collaboratively with cross-functional analytics and insights teams to bring the holistic customer narrative to life
Providing regular reporting and analysis for leadership and the broader organization, with a focus on identifying opportunities to minimize customer friction
Voice Services Manager Jobs
By Soho Square Solutions At Boston, MA, United States
4. Although infrequent, flexibility to travel to remote office locations for special projects or support needs.
6. Assist or manage and execute special projects under guidance and direction of senior engineers.
5. Configure and deploy Cisco telephones and voicemail accounts for new hires on a weekly basis.
7. Write and complete technical documentation for end users (training docs) and te
Voice Of Customer, Customer Insights Senior Associate
By athenahealth At United States
Bachelor's degree or 3-5 years experience in customer/ stakeholder relationship management required
Strong organizational skills, attention to detail, efficient time management skills and consistent follow-through
Propose solutions to optimize client experiences
Strong writing, editing, and communication skills
Partner closely with key Product stakeholders (incl. Product Operations) to support release and planning cadence ceremonies.
Partner with VoC colleagues to inform the evolution of gathering and reporting on customer feedback sources.
Voice Of The Customer, Manager (Remote)
By ezCater At Boston, MA, United States
3 or more years experience leading teams
Collaborate with cross functional partners to increase customer satisfaction and lessen customer friction points
Coach and develop a team of agents regarding customer resolution best practices
Ability to effectively communicate and drive change
Ability to create compelling presentations to highlight the voice of the customer
History of a dedication to customer satisfaction and driving above average satisfaction while driving down customer service costs
Lead, Voice Of The Customer
By Headway At United States
You have 6+ years combined experience in VOC and Customer-focused analytics and/or consulting. Experience at a high-growth startup is a must.
Investigate complex issues to determine root cause of technical failures and customer dissatisfaction
Act as the key CX functional stakeholder in new initiative development with cross-functional teams
CX owner of the CX <> Product Feedback model with a focus on efficiency and quality
Collects agent-driven feature recommendations, quantifies impact, and drives adoption with EPD team
Provide real-time insights on customer reception and opportunities during new, company-wide launches
Customer Project Manager Jobs
By Philips At United States
Bachelor’s Degree or an equivalent combined experience/education in the areas of: Clinical or Computer Science, Information Technology, Project Management.
Knowledge and experience in IT Project Management within a Healthcare Environment is preferred (i.e., Healthcare IT, EMR, Patient Monitoring).
Certification in Project Management preferred (PMP or master’s Certificate in Project Management)
Demonstrated proficiency in the use of MS Project, MS Office Suite, Salesforce.com and other standardized Project Management tools and documentation.
Effectively manages and leads multiple projects concurrently with varying complexities.
Strong interpersonal and communication skills, both verbal and written
Sr. Voice Of The Customer
By Blend360 At Colorado, United States
3+ years of experience in consumer insights, research, analytics, and strategy.
3+ years partnering with stakeholders to develop actionable insights which enhance the customer experience and drive business results.
Continuously identify, evaluate, enhance, and update relevant customer feedback data sources.
Bachelor's Degree Bachelor's degree in Marketing, Research, Statistics, Math, or a similar field of study.
Voice Of Customer Project Manager
By Akkodis At El Segundo, CA, United States
2-3 or more years experience in project management leading large initiatives.
Voice of Customer Project Manager at El Segundo CA 90245 (Hybrid Remote)
Bachelors degree from a four-year college or university required; majors in Marketing, Business, Finance, Economics, or a related field preferred.
Experience in research or roles that leverage customer / employee feedback is preferred.
Experience with Qualtrics and Salesforce is preferred.
Voice of Customer Project Manager