Snr Digital Field Follow Engineer
By Caterpillar At , Irving
Serves as Tier 3 escalation for Cat Digital Support related to telematics, Cat Remote Asset Monitoring & CPI projects.
Troubleshoots installation issues and resolves dealer product support challenges both on-site and remotely.
Tracks, manages, and communicates issues with the CPI team.
Bachelor’s degree or progressive related job experience
Knowledge of Cat RAM and telematics hardware used by Electric Power - PLE, PL542, PL444 etc.
Understanding of additional Cat systems such as DSP, Equipment Data Records, Remote Services, Cat Gateway, etc.