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Virtual Member Service Associate Jobs in New York

Member Service Associate - Amsterdam Branch
By Broadview Federal Credit Union At Amsterdam, NY, United States
Promote awareness and education of self-service resources, including all digital channel offerings.
Achievement of goals and objectives provided by management.
Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.
Accurately process financial service transactions while maintaining a cash drawer.
Act as a first line of defense in detecting and reporting fraud or irregular activities.
Member Service Associate - Wilton Branch
By Broadview Federal Credit Union At Saratoga Springs, NY, United States
Promote awareness and education of self-service resources, including all digital channel offerings.
Achievement of goals and objectives provided by management.
Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.
Accurately process financial service transactions while maintaining a cash drawer.
Act as a first line of defense in detecting and reporting fraud or irregular activities.
Member Service Associate Jobs
By Broadview Federal Credit Union At Karner, NY, United States
Promote awareness and education of self-service resources, including all digital channel offerings.
Achievement of goals and objectives provided by management.
Accurately process financial service transactions while maintaining a cash drawer.
Act as a first line of defense in detecting and reporting fraud or irregular activities.
Respond to general member inquiries related to general information, products/services, lending, etc.
Problem-solve and resolve member issues in a timely manner.

Are you looking for an exciting new career opportunity that allows you to work from the comfort of your own home? We are looking for a Virtual Member Service Associate to join our team and provide exceptional customer service to our members. As a Virtual Member Service Associate, you will be responsible for responding to inquiries, resolving customer issues, and providing helpful information to our members. If you have excellent communication skills, a passion for customer service, and the ability to work independently, this could be the perfect job for you!

A Virtual Member Service Associate is a customer service representative who provides assistance to customers via phone, email, or chat. They are responsible for helping customers with inquiries, resolving customer complaints, and providing information about products and services.

What is Virtual Member Service Associate Skill Requirements?

• Excellent communication and customer service skills
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Proficiency in computer applications such as Microsoft Office
• Ability to work independently and as part of a team

What is Virtual Member Service Associate Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software

What is Virtual Member Service Associate Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of relevant products and services

What is Virtual Member Service Associate Experience?

• Previous customer service experience
• Experience in a virtual customer service role

What is Virtual Member Service Associate Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints and provide appropriate solutions
• Provide information about products and services
• Update customer accounts and records
• Follow up with customers to ensure their satisfaction
• Maintain customer service records and reports