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Virtual Member Service Associate Jobs in Idaho

Virtual Member Service Specialist
By HORIZON CREDIT UNION At , Boise, 83702, Id $18.14 - $26.31 an hour
Guides members through the virtual member service experience and promotes the benefits of new technology.
Resourceful problem solver and able to perform service recovery skills as needed.
Attention to detail along with strong written, oral communication and organizational skills.
Technology proficient – will demonstrate strong core technology skills, coupled with the ability to quickly learn and effectively use new technology.
BENEFITS, PERKS AND OTHER GOOD STUFF
Performs operational teller activities at the supervisory level.

Are you looking for an exciting new career opportunity that allows you to work from the comfort of your own home? We are looking for a Virtual Member Service Associate to join our team and provide exceptional customer service to our members. As a Virtual Member Service Associate, you will be responsible for responding to inquiries, resolving customer issues, and providing helpful information to our members. If you have excellent communication skills, a passion for customer service, and the ability to work independently, this could be the perfect job for you!

A Virtual Member Service Associate is a customer service representative who provides assistance to customers via phone, email, or chat. They are responsible for helping customers with inquiries, resolving customer complaints, and providing information about products and services.

What is Virtual Member Service Associate Skill Requirements?

• Excellent communication and customer service skills
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Proficiency in computer applications such as Microsoft Office
• Ability to work independently and as part of a team

What is Virtual Member Service Associate Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software

What is Virtual Member Service Associate Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of relevant products and services

What is Virtual Member Service Associate Experience?

• Previous customer service experience
• Experience in a virtual customer service role

What is Virtual Member Service Associate Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints and provide appropriate solutions
• Provide information about products and services
• Update customer accounts and records
• Follow up with customers to ensure their satisfaction
• Maintain customer service records and reports