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Virtual Customer Service Agent Jobs in Florida

Virtual Customer Support Agent
By LC EXCLUSIVE At Pompano Beach, FL, United States
While previous experience in customer service or hospitality is advantageous, it is not a strict requirement
Provide exceptional customer support throughout the booking process, addressing inquiries, resolving concerns, and ensuring a seamless travel planning experience.
Minimum age requirement: 18 years old
Strong communication skills with a customer-centric approach (a background in sales is a plus)
Plan and arrange transportation, accommodations, travel insurance, and additional services as needed to create comprehensive travel itineraries.
Maintain accurate and organized records of client interactions, travel arrangements, and other relevant information.

Are you looking for a job that allows you to work from the comfort of your own home? Look no further! We are looking for a Virtual Customer Service Agent to join our team and provide excellent customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Virtual Customer Service Agent is a customer service professional who provides customer service support to customers via phone, email, or chat. They are responsible for responding to customer inquiries, resolving customer complaints, and providing helpful information to customers. Detailed Job Description A Virtual Customer Service Agent is responsible for providing customer service support to customers via phone, email, or chat. They must be able to respond to customer inquiries, resolve customer complaints, and provide helpful information to customers. They must also be able to troubleshoot customer issues and provide solutions. Additionally, they must be able to maintain customer records and update customer information. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to troubleshoot customer issues
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Proficiency in customer service software
• Proficiency in Microsoft Office
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
Job Experience
• Previous customer service experience
• Experience with customer service software
Job Responsibilities
• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints
• Provide helpful information to customers
• Troubleshoot customer issues and provide solutions
• Maintain customer records and update customer information
• Follow customer service best practices and policies