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Virtual Customer Care Representative Jobs in Illinois

Virtual Customer Service Representative
By M45 Marketing Services At Aurora, IL, United States
Telephone and interpersonal skills are required to ensure calls are managed in a timely, friendly and courteous manner.  
Solid written and verbal communication skills. 
Strong organizational skills, attention to detail, problem solving and solid judgment are essential. 
Requires experience at handling multiple work assignments concurrently and independently.
Experience with Skype, Microsoft Office, Outlook, Adobe and OpenScape.
Ability to follow directions accurately and finish tasks in a timely manner.
Virtual Customer Care Representative
By Lennar Homes At , Charleston, 29405, Sc
Advanced knowledge of scheduling, budgeting and document management.
Strong organizational, time management, analytical, problem solving, and mediation abilities.
Capture detailed information utilizing AR remote assistance software and effectively document customer concerns for service scheduling.
Minimum 2 years customer or field service experience required or equivalent, preferably with a homebuilder
Ability to communicate clearly and attentively with diverse audiences via a remote setting.
Knowledge of Salesforce a plus.

Are you looking for a job that allows you to work from the comfort of your own home? We are looking for a Virtual Customer Care Representative to join our team! You will be responsible for providing excellent customer service to our customers via phone, email, and chat. You will be the face of our company, so you must be friendly, professional, and have excellent communication skills. If this sounds like the perfect job for you, apply today!

Overview A Virtual Customer Care Representative is a customer service professional who provides customer service and support to customers via phone, email, chat, and other digital channels. They are responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to customers. Detailed Job Description A Virtual Customer Care Representative is responsible for providing customer service and support to customers via phone, email, chat, and other digital channels. They must be able to quickly and accurately respond to customer inquiries, resolve customer issues, and provide helpful information to customers. They must also be able to maintain a professional and friendly demeanor at all times. Job Skills Required
• Excellent communication skills, both verbal and written
• Excellent customer service skills
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Ability to troubleshoot customer issues
• Ability to remain calm and professional in difficult situations
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service regulations and laws
Job Experience
• Previous customer service experience
• Experience working with customers via phone, email, chat, and other digital channels
Job Responsibilities
• Respond to customer inquiries via phone, email, chat, and other digital channels
• Resolve customer issues in a timely and efficient manner
• Provide helpful information to customers
• Maintain a professional and friendly demeanor at all times
• Follow customer service policies and procedures
• Follow customer service regulations and laws
• Update customer records in customer service software and systems
• Monitor customer service performance metrics