Register
Recruit Create CV

Vice President Of Support And Customer Experience Jobs

Divisional Vice President, Customer Experience
By Abbott At Alameda, CA, United States
Support with talent acquisition, coaching, mentoring and establishing training programs to meet customer experience requirements in different markets.
Fully integrated, responsive, omni-channel customer experience Center of Expertise.
Develop and own customer experience strategy as a key lever to drive toward business objectives and brand priorities.
Influence cross-functionally to proactively identify and resolve operational, WoW, and collaboration challenges across the organization that compromise the customer experience.
Create a heightened level of awareness of customer and employee experiences and needs across leadership.
Lead and champion changes to cross-functional ways of working as required to continuously improve customer experience.
Vice President Portfolio Operations And Customer Experience (Us & Can)
By Marriott International, Inc At , Bethesda $177,612 - $253,698 a year
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major
Leadership skills that manage a balance between creative innovation and operational feasibility
Exceptional skill in problem solving and leveraging resources to optimize department capabilities.
Strong process management, ability to solve problems quickly, think strategically, and use data to drive decisions.
8-10+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance
Experience leading projects through a highly matrix and relationship-based organization.
Vice President, Customer Experience - Remote
By Hunters At Boston, MA, United States
Responsible for developing the capabilities and maturity of the leaders on your team
Successful evolution of the capability of Hunters Professional Services (roles and responsibilities, career paths, scalability of team, capacity, and delivery excellence)
Experience managing global teams, across multiple time zones.
University degree or relevant work experience
Successful track record owning a budget and revenue quota, additional experience leading services sales efforts preferred
Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, manage customer expectations and escalations effectively
Vice President Portfolio Operations And Customer Experience (Us & Can)
By Marriott International At United States
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major
Leadership skills that manage a balance between creative innovation and operational feasibility
Exceptional skill in problem solving and leveraging resources to optimize department capabilities.
Strong process management, ability to solve problems quickly, think strategically, and use data to drive decisions.
8-10+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance
Experience leading projects through a highly matrix and relationship-based organization.
Vice President Of Customer Support
By 3i People At United States
• In consultation with DE management, review, negotiate, and approve contracts
• Develop new support offerings and programs based on customer needs and team abilities
• Directly manage a team of managers and individual contributors
• Structure the training agenda for department members including cross-training, certification programs, and gamification initiatives
• Develop and implement Knowledge Centered Support and other self-service programs
• Bachelor’s Degree or equivalent experience
Vice President Of Business Development And Customer Experience
By JY Careers At Schaumburg, IL, United States
Support Regional Sales Managers in the field and strengthen relationships with key customers.
Create regular and consistent training opportunities on all product lines and complete certification process.
Title: VP of Business Development/Customer Experience
-Direct Account Managers – Drive change and further develop best practices.
-Help develop and drive Marketing initiatives and push through CS/Inside Sales and Account Managers.
Goals and Objectives defined and tracked through coaching and documented progress.
Vice President Customer Experience
By Genpact At United States
Vice President - Customer Experience (Life Sciences & Healthcare )
Inviting applications for the role of Vice President, Customer Experience!
Develop whitepapers, blogs, points of view documents in customer experience to demonstrate thought leadership to clients.
Qualifications we seek in you!
Welcome to the relentless pursuit of better.
Develop and execute service line capability build.
Vice President Of Customer Experience
By Confidential At United States

This Private Equity backed B2B SaaS company 10x'd ARR in the last 12 months. The VP of CX will own all aspects of the Customer Journey post-sales. This person will be responsible for the full ...

Vice President, Product Operations, Controls & Customer Experience
By JPMorgan Chase Bank, N.A. At , Wilmington, De $110,200 - $160,000 a year
Bachelor's Degree required or equivalent work experience and minimum 3+ years of experience in financial services, digital, product management or operations
Required qualifications, capabilities, and skills
Collaborate with product owners, engineering, monitoring and analytics partners to gain and share customer experience impacts and platform pain points.
You will be the hub for customer experience impacts, trends and implications across the product team.
Strong communication skills are also needed because you will be responsible for sharing learnings broadly across the product team.
Passion for understanding customer needs.
Vice President Customer Experience
By FORTNA At Atlanta, GA, United States
Extensive experience in schedule planning and management.
Excellent organizational, time-management, and communication skills.
Strong interpersonal, organizational, time management and problem-solving skills.
Present insights and recommendations enabled by strategic thinking, technical knowledge, and effective communication skills
Support clients on their full lifecycle customer experience
Develops and implements a roadmap of customer experience goals, with measurable performance dashboards.
Vice President, Customer Experience
By DNSFilter At Washington, DC, United States
Create a newly formed Customer Experience organization bringing together a mature Customer Support team and a newly created Customer Success team
Lead and scale company’s global Customer Experience organization, including onboarding, adoption, success, and support
12+ years of experience managing Customer Success and Customer Support teams
Experience in servicing a diverse segments of customers including, channel, OEM, enterprise, as well as high transaction MTM volume
Experience maintaining & measuring departmental KPIs to garner actionable insights that will drive strategies around churn reduction and revenue optimization
Experience in a high-growth startup environment
Vice President Of Clinical And Regulatory Support
By Community Hospital Corporation At Plano, TX, United States
Excellent project management, time management, and planning skills.
Assists in supporting Quality initiatives for owned, managed, leased, and consulting facilities.
Supports Regulatory Compliance and provides regulatory support for owned, managed and leased facilities.
Supports and leads Productivity initiatives for owned, managed and leased facilities.
Proficient knowledge of regulatory agency standards and the ability to assist hospitals in meeting standards and prepare for surveys and inspections.
Develops and manages a directory of documents that supports clinical, regulatory and quality initiatives for the owned, managed and leased facilities.
Assistant Vice President - Customer Experience
By Genpact At Seattle, WA, United States
Assistant Vice President - Customer Experience (Hi-Tech & E-Commerce)
Inviting applications for the role of Assistant Vice President, Customer Experience
Qualifications we seek in you!
Strong analytical mindset, problem solving, organization skills, and attention to detail.
Develop whitepapers, blogs, and point of view documents in customer care to demonstrate thought leadership to clients.
Excellent executive presence and proven ability to engage with clients at the CXO level.
Director Of Customer Experience/Support
By Mastery Studio At United States
Strong leadership and people management skills, with experience in recruiting, hiring, and nurturing top talent
Lead and own the overall Customer Experience & Support organization, ensuring exceptional support for our growing customer base
Manage support relationships with corporate partners as needed
At least 10 years of experience in customer experience/support roles, with a minimum of 5 years in a senior leadership position
Demonstrated success in scaling customer experience organizations, preferably in the technology or financial services industries
Experience working cross-departmentally to drive user-focused initiatives
Vice President, Customer Experience
By Summit Utilities, Inc. At , Fort Smith, 72901, Ar
Billing and credit management oversight experience
Bachelor’s degree in a relevant discipline, such as business, or combination of education and commensurate experience
Demonstrated success in consulting effectively with all levels of management including executives
Influence and oversee the strategy, planning and execution of Summit’s overall Customer Experience goals and objectives
Prior experience creating and implementing customer experience programs based on data-driven insights at a natural gas or energy company is desired
Deep experience developing and leading successful customer experience/operations/success projects, programs, and teams
Vice President Of Customer Experience
By Redaptive, Inc. At , Denver, Co $225,000 a year
15+ years of experience in customer experience, customer success, account management, or related roles in the technology, energy, or sustainability industries.
Establish and manage metrics to track customer experience and report progress to the executive team.
Manage and mentor a team of customer experience Directors and account managers.
Expected annual salary: 225k (subject to adjustment for relevant experience, skills, geo location)
Develop and implement a customer experience strategy that aligns with Redaptive's business objectives and ensures customer success throughout their engagement.
Develop and implement processes and procedures to streamline the customer experience, improve customer satisfaction, and drive efficiency.
Vice President Of Guest Experience (20380)
By Agua Caliente Casinos At Rancho Mirage, CA, United States
Bachelor's Degree in Marketing/Hotel Management or related field.
Develop, implement and manage guest service programs, measurements and training.
Work closely with department directors/managers to identify/resolve guest service impediments.
Minimum 3 years' experience developing and/or managing customer service programs.
Must have excellent organizational skills, be computer literate, the ability to work with all departments and have excellent customer relation skills.
Must have good oral and written communication skills.
Vice President, Customer Experience
By Prudential Financial At Newark, NJ, United States
Product Management and digital experience of 15 years, including 10 years of leadership in these roles.
Strong understanding of the regulatory requirements surrounding the asset management industry.
Strong background across a full range of financial service with concentration is the asset management industry.
Deep knowledge of institutional clients and financial intermediaries’ overall responsibilities.
Proven leadership skills with 5+ years of managing complex projects and cross functional teams.
Experience in leading multiple cross functional scrum teams using agile methodology with strong technical know-how and acumen.