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Vice President Of Customer Experience

Company

Redaptive, Inc.
Address , Denver, Co
Employment type FULL_TIME
Salary $225,000 a year
Expires 2023-06-24
Posted at 1 year ago
Job Description
Redaptive is seeking a Vice President of Customer Experience to lead our customer-facing CX teams and ensure that our clients receive an exceptional experience throughout their journey with us. This role will report to the Chief Experience Officer.

Redaptive is a rapidly growing energy efficiency company that is changing the way organizations use energy. Our unique approach integrates technology, data, and expertise to help our clients optimize their energy usage, reduce costs, and achieve their sustainability goals.

Must be located in, or willing to relocate to the Denver Metro Area.

Committed to Diversity, Equity, Inclusion and Belonging

Job Responsibilities

  • Manage and mentor a team of customer experience Directors and account managers.
  • Develop and implement a customer experience strategy that aligns with Redaptive's business objectives and ensures customer success throughout their engagement.
  • Work with clients to understand their sustainability goals, develop solutions, and ensure successful project execution.
  • Lead the customer-facing Customer Experience account management team as well as the internally-oriented Customer Experience Operations group to ensure client satisfaction, retention, and growth.
  • Drive continuous improvement in customer experience by staying up-to-date with industry trends, best practices, and by intaking and incorporating customer feedback.
  • Develop and implement processes and procedures to streamline the customer experience, improve customer satisfaction, and drive efficiency.
  • Lead Redaptive's customer advisory board, including planning and executing regular meetings, gathering feedback, and driving engagement.
  • Establish and manage metrics to track customer experience and report progress to the executive team.
  • Collaborate cross-functionally with sales, operations, product, and engineering teams to identify and address customer needs and drive customer success.

Job Requirements/Qualifications

  • Ability to travel up to 25%.
  • Passion for sustainability and energy efficiency.
  • Analytical and problem-solving skills.
  • Have an ergonomically correct and functional work-from-home workstation set up; amenable to a hybrid of working from home and in an office setting in the Denver Metro Area, Colorado.
  • Proven ability to build and maintain strong relationships with clients.
  • Ability to work in a fast-paced, rapidly changing environment.
  • Excellent leadership, communication, and collaboration skills.
  • Experience developing and implementing customer success strategies and processes.
  • Excellent organizational design skills. Candidate will need to take enormous list of desired group functions and will need to prioritize them and structure group accordingly to efficiently execute.
  • Demonstrated success leading customer-facing enterprise focused B2B teams and achieving outstanding customer success metrics.
  • 15+ years of experience in customer experience, customer success, account management, or related roles in the technology, energy, or sustainability industries.

The Perks!

  • Expected annual salary: 225k (subject to adjustment for relevant experience, skills, geo location)
  • Immediately-vested 6% 401(k) match
  • Flexible Time Away
  • Flexible Spending Accounts: healthcare and dependent care
  • Annual at-target bonus: minimum 10% of salary depending on level of role
  • Monthly Virtual Happy Hour
  • Company-subsidized benefits: medical, dental, vision, life insurance
  • Equity plan participation
  • Volunteer activities
  • Monthly internet and cell phone allowance
About Redaptive Inc.
Redaptive is the leading Energy-as-a-Service company that enables businesses to meet largescale energy efficiency and strategic technology objectives. With over $1 billion in project lending capacity, Redaptive deploys best-in-class energy efficiency technologies across large commercial real estate portfolios through a unique, data driven shared savings model. Redaptive is backed by CarVal, ENGIE New Ventures, Linse Capital, CBRE, Evergy Ventures and CPP Investments.

Our company culture is fun, collaborative, and fast paced. We are passionate about changing the world and helping our customers to become more environmentally sustainable and profitable. We are looking for team members who are driven, passionate, and want to take on a diverse set of challenges to help grow a great company. Redaptive, Inc is an equal employment opportunity employer and all qualified applicants will receive consideration for employment.

This employer participates in E-Verify.

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