Vice President Of Health Center Operations Jobs

Excellent organization, management, administrative, and leadership skills exhibiting creativity, collaboration, and teamwork.

Strong verbal, written, and presentation skills, effectively presenting information to varying levels of constituents including field personnel, senior management, and franchisees.

Excellent organizational and time management skills. Effectively manages multiple priorities and workflow.

5+ years in operations leadership and multi-unit management.

Demonstrated experience and acumen in financial accountability and P&L responsibility.

Strong analytical skills, good judgment, and proactive problem-solving skills.

Equivalent related management experience and/or certification will be considered in lieu of a college degree

10 years management experience and 5 years call center experience required.

10 plus years of Call Center Management Experience preferred

Provides strategic oversight for training, professional development, quality, operational oversight for staff, and agent management.

Consistently monitors staffing and workforce management performance, forecasting when staffing levels are insufficient or in surplus of average inbound volume demands.

Leverage all new resources and tools to optimize customer experience.

Advise management in monitoring progress and operational opportunities.

Coordinate program management strategy to mitigate negative downstream impact and maximize conversion of program opportunity.

Understanding of the dynamics of change management

Process improvement skills and experience

Modivcare offers a comprehensive benefits package to include the following:

Develop and manage annual budget for the department and perform periodic cost and productivity analyses.

10 years’ experience in clinical care, health care administration or health care management.

Partner in the planning of CHA’s educational efforts related to quality and improvement science to enhance knowledge, culture, and use.

5 years' supervisory experience with a preference of leading managers of functional teams.

Strong analytical, mathematical, and problem-solving skills with a preference of experience in statistical analysis and/or research methods.

Experience creating strategy, developing, leading, and implementing quality improvement initiatives in clinical or non-clinical health-related settings.

Knowledge of contract negotiation practices/principles.

Proven leadership record and at least 8 years’ operations experience in health center management or in a physician group practice setting

Proven ability to improve operations, systems, and performance with demonstrable performance improvement and change management skills.

Provide support and strategic direction for the processes and relationship with PPLM’s management services organization (MSO).

Strong knowledge of best practices for diversity, inclusion and equity with prior experience in developing and fostering a diverse work environment.

Demonstrated ability to work with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities and experiences.

Utilize data dashboards to continuously monitor quality, patient experience, and efficiency data. Develop and implement improvement plans based on these data.