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Vice President Of Client Services Jobs in Texas

Vice President Of Client Success
By GoCo.io, Inc. At Houston, TX, United States
Hire, mentor, develop and manage post-sales Customer Success & Services teams at a fast-growing tech start-up.
Proven leadership experience and strategic vision for customers’ experiences, professional services, and customer support
Effective and productive collaborator that exemplifies empathy, humility and listening skills to drive cross-functional initiatives.
Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more
Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization.
Champion customers’ priorities with the product team and influence the product roadmap as to ensure success of CS metrics and initiatives

Are you an experienced leader with a passion for client success? We are looking for a Vice President of Client Services to join our team and lead our client services team to success. You will be responsible for developing and executing strategies to ensure our clients receive the highest level of service and satisfaction. If you have a proven track record of delivering exceptional customer service and are looking for an opportunity to make a real impact, this is the job for you!

Overview The Vice President of Client Services is responsible for leading the client services team and ensuring that clients receive the highest level of service and support. The VP of Client Services will be responsible for developing and executing strategies to improve customer satisfaction, increase customer retention, and drive revenue growth. Detailed Job Description The Vice President of Client Services will be responsible for leading the client services team and ensuring that clients receive the highest level of service and support. The VP of Client Services will be responsible for developing and executing strategies to improve customer satisfaction, increase customer retention, and drive revenue growth. The VP of Client Services will also be responsible for developing and managing relationships with key clients, identifying new business opportunities, and managing the client services team. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with clients
• Strong problem-solving and analytical skills
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in business, marketing, or a related field
• 5+ years of experience in customer service or client services
• Proven track record of success in customer service or client services
• Experience managing a team
• Experience with CRM systems
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of sales and marketing strategies
• Knowledge of business operations and processes
Job Experience
• 5+ years of experience in customer service or client services
• Proven track record of success in customer service or client services
• Experience managing a team
• Experience with CRM systems
Job Responsibilities
• Develop and execute strategies to improve customer satisfaction, increase customer retention, and drive revenue growth
• Develop and manage relationships with key clients
• Identify new business opportunities
• Manage the client services team
• Monitor customer service metrics and performance
• Ensure customer inquiries are handled in a timely and efficient manner
• Develop and implement customer service policies and procedures
• Train and mentor team members on customer service best practices