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Vetting Customer Liaison Supervisor Jobs in Michigan

Customer Liaison Jobs
By Universal Logistics Holdings, Inc. At , Detroit, 48211, Mi $55,000 - $65,000 a year
· Perform other duties and assignments as requested by management.
High school or equivalent (Preferred)
Universal is seeking Material Liaison candidates for our position based out of our operation in Detroit, Michigan.
· Monitor, help coordinate, and communicate schedules, shipments, inventory, and late deliveries or stagnate trailers with material.
· Compile reports about particular incidents, events, or updates about an important issue for the business
· Proactively solve conflicts and address issues that could occur between all partners to ensure continuity.

Are you an experienced customer service professional looking for a new challenge? We are looking for a Customer Liaison Supervisor to join our team and ensure our customers receive the highest level of service. You will be responsible for managing customer relations, overseeing the vetting process, and providing guidance and support to our team. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview:

The Vetting Customer Liaison Supervisor is responsible for managing the customer vetting process and ensuring customer satisfaction. This includes overseeing the customer vetting process, ensuring customer compliance with the company’s policies and procedures, and providing customer support. The Vetting Customer Liaison Supervisor will also be responsible for developing and maintaining relationships with customers, resolving customer complaints, and providing customer feedback to the company.

Detailed Job Description:

The Vetting Customer Liaison Supervisor will be responsible for managing the customer vetting process and ensuring customer satisfaction. This includes overseeing the customer vetting process, ensuring customer compliance with the company’s policies and procedures, and providing customer support. The Vetting Customer Liaison Supervisor will also be responsible for developing and maintaining relationships with customers, resolving customer complaints, and providing customer feedback to the company.

What is Vetting Customer Liaison Supervisor Job Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work independently and as part of a team
• Knowledge of customer vetting process and procedures
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of relevant computer applications

What is Vetting Customer Liaison Supervisor Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least 3 years of customer service experience
• At least 2 years of customer vetting experience
• Experience with customer relationship management (CRM) systems

What is Vetting Customer Liaison Supervisor Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer vetting process and procedures
• Knowledge of customer relationship management (CRM) systems
• Knowledge of relevant computer applications

What is Vetting Customer Liaison Supervisor Job Experience?

• At least 3 years of customer service experience
• At least 2 years of customer vetting experience
• Experience with customer relationship management (CRM) systems

What is Vetting Customer Liaison Supervisor Job Responsibilities?

• Oversee the customer vetting process and ensure customer compliance with the company’s policies and procedures
• Develop and maintain relationships with customers
• Resolve customer complaints
• Provide customer feedback to the company
• Monitor customer service metrics and performance
• Ensure customer satisfaction