Customer Liaison Jobs

Universal Logistics Holdings, Inc. is a leading asset-light provider of customized transportation and logistics solutions. We provide our customers with supply chain solutions that can be scaled to meet your changing demands and volumes. We offer a comprehensive suite of services including transportation, value-added, intermodal and specialized services that can be utilized throughout your entire supply chain. Currently, Universal is seeking Material Liaison candidates for our position based out of our operation in Detroit, Michigan.

Universal Liaison Job Duties

· Maintain thorough knowledge of own job site location, as well as an understanding of how that impacts the other entities of contact.

· Monitor, help coordinate, and communicate schedules, shipments, inventory, and late deliveries or stagnate trailers with material.

· Collaborate and communicate successfully with DTNA outside of facility floor to include team leads, facility supervisors and managers of respected location.

· Collaborate and communicate with local Universal WH team and manager on loads leaving or delays that impact businesses.

· Work with other staff members to develop a greater understanding of the business and any issues that arise. Schedule daily meetings (5-10 mins), to understand pulse of business. What information or KPI’s need to be discussed or implemented for daily review. (Aging Report)

· Proactively collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between Liaison, Universal, Ryder and DTNA.

· Compile reports about particular incidents, events, or updates about an important issue for the business

· Proactively solve conflicts and address issues that could occur between all partners to ensure continuity.

· Promptly respond to incidents, request, and questions or follow up

· Perform other duties and assignments as requested by management.

· Understand and learn the WMS system, how to extract information, how to report system issues, help train DTNA staff on user functions.

· Send out end of shift report detailing the day’s events and watch outs for the following business day.

· Collaborate with local facilities on shipments, completed paperwork, dispatch and follow up/Close the loop.

· Help monitor and facilitate returnable levels to ensure production is not affected.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Vision insurance
• Life insurance
• Paid time off
• 401(k)
• Dental insurance
• Health insurance

Schedule:

• Monday to Friday
• Weekend availability
• Day shift
• Evening shift

Education:

• High school or equivalent (Preferred)

Work Location: In person