End User Support Consultant Jobs in Pennsylvania

Working knowledge of enterprise processes, security processes, escalation procedures and request management required. 3-4 years customer service and IT experience preferred.

Intermediate to expert knowledge of hardware and software tools, and techniques; networking; telecommunications; applications, and/or configuration management required.

Tech savvy with working knowledge of office automation products, databases and remote control

1-2 years desktop troubleshooting support experience; or any combination of education and experience, which would provide an equivalent background.

Excellent customer service skills and general business knowledge required. I

Essential duties to include, but are not limited to Receives phone requests, logs and manages calls, utilizing correct procedures.