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User Support Analyst Jobs

Communications Support Analyst (Training/User Guides/Security)
By Central Point Partners At United States
Exceptional organizational and interpersonal skills including teamwork and time management.
Time management and organizational Skills
Draft, review and edit communication drafts according to business requirements and ensure compliance with Huntington's standards and brand guidelines.
Draft user guides and other training materials according to business needs and requirements
Knowledge of communication techniques and methods, including alternative ways to inform via written, oral, and visual media.
High school diploma and 3-5 years of corporate communications or similar experience
Analyst User Support Jobs
By Fort Bend ISD At Sugar Land, TX, United States
Experience with trouble ticket management system preferred
Manage and maintain PC/IOS desktop and tablet equipment in the District by primarily providing remote assistance and secondary on-site dispatch support
High school diploma with one to four years of equivalent experience may be considered in lieu of degree requirement
Experience with remote access tools and network client connectivity preferred
Certification in MCDST, MCP or relevant A+ Certification or Apple Certification preferred
Experience with mobile devices such as notebooks, tablets and smart phones
User Support Technician - Remote Option Available
By Akerman LLP At , Orlando, 32801, Fl

Job Details Description Akerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking a User Support Technician for its National ...

User Support Technician - Remote Option Available
By Akerman LLP At Orlando, FL, United States

Akerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking a User Support Technician for its National Information Technology Department. This position will provide front line ...

Director, User Support (Remote)
By Certificial At Holly Springs, NC, United States
Implement strategies to reduce incoming User Support tickets by working with Customer Success, Product Management, and Engineering
Utilize metrics to manage the User Support desk and ticketing systems effectively
Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills
Manage the ZenDesk platform, including macros, self-service bot, root cause analysis, templates, etc.
BA/BS degree or equivalent work experience
5+ years of experience building and managing high-performing User or Customer Support teams
Director, User Support Jobs
By Certificial At Holly Springs, NC, United States
Implement strategies to reduce incoming User Support tickets by working with Customer Success, Product Management, and Engineering
Utilize metrics to manage the User Support desk and ticketing systems effectively
Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills
Manage the ZenDesk platform, including macros, self-service bot, root cause analysis, templates, etc.
BA/BS degree or equivalent work experience
5+ years of experience building and managing high-performing User or Customer Support teams
Business Analyst/ User Champion
By ADP At Miami, FL, United States
Bachelor's Degree or its equivalent in education and experience
Excellent PC skills including strong knowledge of MS Office Suite and VISIO.
Collaborates with field leadership and other key stakeholders to ensure program aligns to strategic initiatives to improve the client experience.
Serves as liaison amongst field leadership and other key stakeholders to gather and analyze business requirements.
3-5 years of experience and/or exposure to multiple field disciplines preferred.
Excellent communication skills (written/verbal) with strong presentation and facilitation skills with the ability to interact all levels of leadership.
User Support Workforce Analyst - Usds
By TikTok At , Phoenix, Az
Proficient Excel skills and data analysis acumen with spreadsheet software, including experience with SQL and data pipelines.
Monitor and manage resources in real-time to maximize associate performance to meet SLA goals and business objectives.
Bachelor's degree in Mathematics, Economics, Operations or equivalent practical experience.
Ability to manage and drive process related automation with technical support when needed
Experience in analyzing, interpreting and summarizing data, as well as presenting reports, forecasts, trends, and recommendations to cross-functional stakeholders.
Strong communication skills, information analysis & interpretation capability (ability to present detailed technical analysis, assumptions, and recommendations succinctly).
User Support Specialist Jobs
By CGS Federal (Contact Government Services) At Miami, FL, United States
5+ Years of experience with problem management, technical customer services, or in technical help desk position
Required skills, knowledge, and abilities include:
Alerting management to recurring problems and patterns of problems.
Working knowledge of computers, printers, scanners, including how these pieces of technology interact with each other
Strong documentation skills, including the ability to produce technical documents
THE FOLLOWING SKILLS ARE PREFERRED BUT NOT REQUIRED:
User Acceptance Testing Analyst
By VDart At Tennessee, United States
Defect/bug management and familiarity with defect management tools (HP ALM, Bugzilla, JIRA JAMA etc.)
A minimum of 3 years’ experience involved in mid-scale or large-scale system development projects
Bachelor’s degree or equivalent work experience
Strong verbal and written communication skills.
Working knowledge of MS Office products, e.g., Word, Excel, and online applications.
Familiarity with requirements traceability matrix
User Support Specialist Jobs
By CACI At , Atlanta, 30333, Ga
We offer competitive benefits and learning and development opportunities.
Provide user support to client by performing a variety of clearinghouse functions and activities
Serve as subject matter expert for the operations (enrollment and participation) of the helpdesk.
Supports technical reports and documents representing summary of monthly inquiries.
Supports technical writing for program and operation documentation.
Supports the creation of documentation in presentation-ready quality output.
User Support Specialist Supervisor
By CGS Federal (Contact Government Services) At Washington, DC, United States
5+ Years of experience with problem management, technical customer services, or in technical help desk position
Required skills, knowledge, and abilities include:
Alerting management to recurring problems and patterns of problems.
Working knowledge of computers, printers, scanners, including how these pieces of technology interact with each other
Strong documentation skills, including the ability to produce technical documents
THE FOLLOWING SKILLS ARE PREFERRED BUT NOT REQUIRED:
User Acceptance Testing Analyst
By Mastech Digital At United States
Should have hands-on UAT and Business testing experience
Should have knowledge of creating cucumber feature files
Also recent Mortgage experience needed
Have good understanding of all testing concepts, Environments, Jira and Defect lifecycle
Good at API and SOL
User Support Analyst I - Weeknights & Weekends
By Munger, Tolles & Olson At , Los Angeles, Ca $30.50 an hour
IManage (or similar document management systems)
iManage (or similar document management systems)
Provide remote-hands assistance to engineering team.
2-4 years of experience with large (>300 users) environments.
Strong written and verbal communication skills.
Ability to travel up to 10% of the time, at times to remote locations with little notice.
User Support Quality Assurance Analyst - Usds
By TikTok At , Phoenix, Az
Proficiency in quality management processes, including form development and calibration processes.
Complete weekly quality evaluations based on goals set by manager
Bachelor's degree or equivalent work experience.
2+ years experience in a user focused customer service function.
1+ years of quality experience.
Strong analytical skills, attention to details, highly self-driven and results-oriented.
User Support Representative Jobs
By ASSURANCE At , Remote $18.26 - $19.71 an hour
Maintain expert level knowledge of Assurance platform with the ability to assist users through majority of questions
Work with other teams (Product development, Finance, Data Science) to further escalate and solve customer issues
Identify and track user issues and complaints to ensure transparency and improve the customer experience
Ability to take initiative and manage multiple tasks and projects at a time
Prior experience with Zendesk and Intercom support platforms preferred
Experience in the Insurance industry, and/or working with on-demand networks preferred
User Support Specialist Jobs
By Rumble At United States
Excellent communication skills and patience to deal with platform users of all ages and varying level of technical knowledge.
Basic knowledge about popular video platforms and social media sites: Twitch, YouTube, Facebook & Vimeo
Ability to self manage effectively while keeping constant communication with the team.
We pay competitive salaries and provide great benefits
Remote: Eastern Time Zone only, also willing and able to travel 10%-25% of the time (mostly domestic)
Maintaining a positive, empathetic and professional attitude toward users at all times
User Support Representative Jobs
By Williams & Connolly LLP At Washington, DC, United States

Description Williams & Connolly LLP is seeking an outgoing, service-oriented User Support Representative to provide technical support to the firm's end users on a variety of issues. The shift ...

User Support Analyst Jobs
By Ledgent Technology At Los Angeles Metropolitan Area, United States
Maintain and expand working knowledge of current and future technologies supported by the firm
2-4 years’ experience working in Help Desk/User Support
Experience working in an environment with over 300 users
Strong written & verbal skills
Provide tier 1 & 2 technical support to users of firm’s computers, communication, and software systems
Prepare and deliver equipment to firm's staff when necessary
User Support Lead - Usds
By TikTok At Phoenix, AZ, United States

Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, ...

Are you looking for a job that allows you to use your technical skills to help people? We are looking for a User Support Analyst to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing training and support. If you have a passion for helping people and a knack for problem solving, this could be the perfect job for you!

What is User Support Analyst Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work under pressure
• Knowledge of customer service principles and practices

What is User Support Analyst Job Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• Relevant certifications in computer hardware and software
• Previous experience in customer service or technical support

What is User Support Analyst Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is User Support Analyst Job Experience?

• Previous experience in customer service or technical support
• Previous experience in a help desk or customer service environment

What is User Support Analyst Job Responsibilities?

• Provide technical support to customers via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Respond to customer inquiries in a timely manner
• Document customer interactions and solutions
• Monitor customer service metrics and performance
• Assist in the