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End User Support Admin Jobs in Kansas

It Analyst - End User Support
By Duke University At , Durham, 27710
Understanding and basic knowledge of workstation remote management and software distribution.
Participate in proactive device management and have strong communication skills, paying constant attention to customer needs.
Provide support for remote access and international travel
Graduation from a four-year college or university and one-year experience in the information technology field or customer service field; OR
Experience installing, upgrading, maintaining, and troubleshooting RedHat Enterprise Linux, CentOS, Ubuntu, Fedora, and other distributions of Linux.
Strong experience with Linux command line including OS configuration, software installation and configuration, domain binding, and writing custom scripts
Help Desk -End User Support
By TriCom Technical Services At Kansas City Metropolitan Area, United States
Provide input and recommend process and procedural changes, designed to enhance operational efficiency and end-user experience.
Work directly with end-users to provide technical support via phone calls, in-person interactions, and Slack messages.
Provide timely documentation in the client’s Jira ServiceDesk ticketing system.
Contribute to technical projects that maintain and improve the end-user computing environment.
Help Desk - End User Support

Are you looking for an opportunity to use your technical skills to help people? We are looking for an End User Support Admin to join our team and provide excellent customer service to our users. You will be responsible for troubleshooting technical issues, providing technical support, and helping our users get the most out of our products. If you are passionate about technology and helping people, this is the perfect job for you!

Overview End User Support Admin is responsible for providing technical assistance and support to end users. They are responsible for troubleshooting hardware and software issues, installing and configuring computer systems, and providing training and guidance to end users. Detailed Job Description End User Support Admin is responsible for providing technical assistance and support to end users. This includes troubleshooting hardware and software issues, installing and configuring computer systems, and providing training and guidance to end users. They must be able to identify and resolve technical problems quickly and efficiently. They must also be able to communicate technical information to non-technical users in a clear and concise manner. Job Skills Required
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to install and configure computer systems
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Knowledge of network systems and protocols
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in a technical support role
• A+ certification or other technical certifications
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
Job Experience
• Experience in a technical support role
• Experience in customer service
Job Responsibilities
• Troubleshoot hardware and software issues
• Install and configure computer systems
• Provide training and guidance to end users
• Respond to customer inquiries and requests
• Monitor and maintain computer systems
• Identify and resolve technical problems quickly and efficiently