It End User Services Specialist Jobs in California

Team Management: Experience managing a team of 20+ members, preferably oriented towards Service Desk.

Mobile Device Management: Experience in managing mobile devices, with a significant emphasis on:

Change Management: Understanding the importance and process of managing changes in IT infrastructure.

Configuration Management: Managing and maintaining hardware and software configurations.

Must have skills / experience:

IT Service Management (ITSM) Tools: Familiarity with ITSM toolsets and related processes, including:

Maintains the device asset management system and the knowledge management systems to capture knowledge and work processes.

Associates degree or technical institute degree/certificate or 4-6 years relevant experience is required.

4-6 years of experience in the service industry.

Advanced customer service skills required.

Performs troubleshooting for highly complex hardware, software and system problems for multiple device types.

Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas.

Maintains the device asset management system and the knowledge management systems to capture knowledge and work processes.

Associates degree or technical institute degree/certificate or 4-6 years relevant experience is required.

4-6 years of experience in the service industry.

Advanced customer service skills required.

Performs troubleshooting for highly complex hardware, software and system problems for multiple device types.

Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas.