Universal Member Service Representative Jobs in Oklahoma , Employment

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference in people's lives? If so, then we have the perfect job for you! We are looking for a Universal Member Service Representative to join our team. As a Universal Member Service Representative, you will be responsible for providing excellent customer service and helping our members with their financial needs. You will have the opportunity to build relationships with our members and help them reach their financial goals. If you are passionate about helping others and have a knack for problem-solving, then this is the job for you!

Overview Universal Member Service Representatives provide customer service to members of a variety of organizations. They answer questions, provide information, and assist members with their needs. They are responsible for ensuring that members have a positive experience with the organization. Detailed Job Description Universal Member Service Representatives are responsible for providing customer service to members of a variety of organizations. They answer questions, provide information, and assist members with their needs. They must be knowledgeable about the organization’s products and services and be able to explain them to members. They must be able to handle difficult situations and provide solutions to members. They must be able to handle multiple tasks and prioritize their work. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to multitask

• Ability to work in a fast-paced environment

• Knowledge of the organization’s products and services

• Ability to handle difficult situations

• Ability to provide solutions to members

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of computer systems and software

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of the organization’s products and services

• Knowledge of computer systems and software

Job Experience

• Previous customer service experience

• Previous experience in a similar role

Job Responsibilities

• Answer questions and provide information to members

• Assist members with their needs

• Handle difficult situations and provide solutions to members

• Ensure members have a positive experience with the organization

• Maintain accurate records of member interactions

• Follow up with members to ensure satisfaction