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Universal Member Service Representative Jobs in Iowa

Member Service Representative Jobs
By Iowa Workforce Development At Independence, IA, United States
Create excellent service experiences that promote the Veridian brand.
Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
Receive and process member transactions including: loan payments, deposits and withdrawals, transfers, money orders, and U.S. Savings Bonds.
Actively cross-sell credit union products and services to current, new and potential members through direct and outbound efforts.
Actively refer loan opportunities for current, new and potential members to Loan Advisors.
Assist members over the phone.
Member Service Representative Jobs
By Broadpath At , Remote
1+ year Work at Home experience preferred
Review, update and becomes familiar with the new and revised benefit information, billing information, claims information
Manage your time according to your appointed scheduled time (Breaks, Lunch, Training…..)
1-3 Years Customer Service Experience
1+ Year experience working with FACETS
Proficient in basic computer navigation such as use of multiple applications, ability to toggle between applications/tools, utilization of remote desktops
Member Customer Service Representative Iii
By Premera Blue Cross At , Remote $41,600 - $62,400 a year
Healthcare, benefits, call center, claims processing or Facets experience.
Work from home, full time (40-hour week).
Generous benefits package that starts on Day 1 including health, dental, vision, PTO, and incredible retirement packages.
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
Dedicated to respond to member calls regarding benefits, billing, eligibility, enrollment, appeals, prior authorization, and prescription questions.
Eighteen (18) months previous customer service experience (Required).
Member Service Representative Jobs
By Greater Nevada Credit Union At , Ely, 89301, Nv $35,500 - $49,000 a year
Apply appropriate procedures and reporting requirements of the Bank Secrecy Act
Compensation is dependent on experience
Competitive compensation and Greater Benefits are part of our deal
Previous experience selling or referring products or services
Active listening and problem-solving skills
Possess effective written and verbal communication skills

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference in people's lives? If so, then we have the perfect job for you! We are looking for a Universal Member Service Representative to join our team. As a Universal Member Service Representative, you will be responsible for providing excellent customer service and helping our members with their financial needs. You will have the opportunity to build relationships with our members and help them reach their financial goals. If you are passionate about helping others and have a knack for problem-solving, then this is the job for you!

Overview Universal Member Service Representatives provide customer service to members of a variety of organizations. They answer questions, provide information, and assist members with their needs. They are responsible for ensuring that members have a positive experience with the organization. Detailed Job Description Universal Member Service Representatives are responsible for providing customer service to members of a variety of organizations. They answer questions, provide information, and assist members with their needs. They must be knowledgeable about the organization’s products and services and be able to explain them to members. They must be able to handle difficult situations and provide solutions to members. They must be able to handle multiple tasks and prioritize their work. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of the organization’s products and services
• Ability to handle difficult situations
• Ability to provide solutions to members
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of the organization’s products and services
• Knowledge of computer systems and software
Job Experience
• Previous customer service experience
• Previous experience in a similar role
Job Responsibilities
• Answer questions and provide information to members
• Assist members with their needs
• Handle difficult situations and provide solutions to members
• Ensure members have a positive experience with the organization
• Maintain accurate records of member interactions
• Follow up with members to ensure satisfaction