Unemployment Specialist - Kcrcc
By State of Missouri At Kansas City, MO, United States
Ability to consistently display strong customer service skills with both internal and external customers.
Knowledge of the principles, objectives, and regulations underlying the unemployment insurance program and of the applicable state and federal laws.
Knowledge of computer and related equipment for data input, retrieval, and word processing.
Secure detailed information to process state and federal unemployment insurance claims.
Gather/document sufficient information to properly determine the type of unemployment claim.
Accurately and comprehensively enter data received during phone contacts into the computer system.

Are you looking for an exciting opportunity to use your administrative skills to help people in need? We are looking for an Unemployment Administrative Assistant to join our team and help us provide essential services to those affected by unemployment. If you have a passion for helping others and are looking for a rewarding career, this is the job for you!

Overview:

Unemployment Administrative Assistants are responsible for providing administrative support to the unemployment office. They are responsible for processing unemployment claims, maintaining records, and providing customer service to claimants. They must be knowledgeable about the unemployment process and regulations, and be able to communicate effectively with claimants.

Detailed Job Description:

Unemployment Administrative Assistants are responsible for providing administrative support to the unemployment office. This includes processing unemployment claims, maintaining records, and providing customer service to claimants. They must be knowledgeable about the unemployment process and regulations, and be able to communicate effectively with claimants. They must also be able to handle a variety of tasks, such as filing, data entry, and answering phones.

What is Unemployment Administrative Assistant Job Skills Required?

• Knowledge of unemployment regulations and processes
• Excellent customer service skills
• Strong organizational and time management skills
• Ability to multitask and prioritize
• Proficiency in Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team

What is Unemployment Administrative Assistant Job Qualifications?

• High school diploma or equivalent
• Previous experience in an administrative role
• Knowledge of unemployment regulations and processes
• Ability to work independently and as part of a team

What is Unemployment Administrative Assistant Job Knowledge?

Unemployment Administrative Assistants must have a thorough understanding of the unemployment process and regulations. They must also be knowledgeable about filing procedures, data entry, and customer service.

What is Unemployment Administrative Assistant Job Experience?

Previous experience in an administrative role is preferred. Experience in customer service and/or the unemployment process is beneficial.

What is Unemployment Administrative Assistant Job Responsibilities?

• Process unemployment claims
• Maintain records
• Provide customer service to claimants
• File documents
• Enter data into the system
• Answer phones
• Assist with other administrative tasks as needed