Transportation Call Center Contact Agent Jobs in Iowa , Employment

Are you looking for a job that offers a great work-life balance and the opportunity to help people? Become a Transportation Call Center Contact Agent and join a team of dedicated professionals who are passionate about providing excellent customer service!

Overview Transportation Call Center Contact Agents are responsible for providing customer service to clients who call in to inquire about transportation services. They answer questions, provide information, and help customers make decisions about their transportation needs. Detailed Job Description Transportation Call Center Contact Agents are responsible for providing customer service to clients who call in to inquire about transportation services. They answer questions, provide information, and help customers make decisions about their transportation needs. They must be knowledgeable about the various transportation services available, including bus, train, taxi, and other options. They must be able to explain the services in a clear and concise manner, and be able to answer any questions that customers may have. They must also be able to handle customer complaints and resolve any issues that may arise. Job Skills Required

• Excellent customer service skills

• Knowledge of transportation services

• Ability to explain services in a clear and concise manner

• Ability to handle customer complaints

• Ability to resolve customer issues

• Good communication skills

• Good problem-solving skills

• Ability to multitask

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of transportation services

• Ability to work in a fast-paced environment

Job Knowledge

• Knowledge of transportation services

• Knowledge of customer service principles

• Knowledge of customer service software

• Knowledge of call center operations

Job Experience

• Previous customer service experience

• Previous call center experience

Job Responsibilities

• Answer customer inquiries about transportation services

• Provide information about transportation services

• Assist customers in making decisions about their transportation needs

• Handle customer complaints and resolve customer issues

• Follow up with customers to ensure satisfaction

• Maintain accurate records of customer interactions