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Training And Client Support Supervisor Jobs in Colorado

Training & Facilitation Lead, Client Support
By SonderMind At Denver, CO, United States
Identify training needs and requirements
Collaborate with cross functional partners to identify and document business process as it pertains to training requirements
Proven experience facilitating trainings for both small and large groups
Experience working in a customer service role
Strong written and verbal communication skills
Ability to manage multiple projects simultaneously

Are you an experienced Training and Client Support Supervisor looking for an exciting new challenge? We are looking for a motivated and organized individual to join our team and lead our training and client support initiatives. You will be responsible for developing and implementing training programs, providing technical support to clients, and managing client relationships. If you have a passion for helping others and a drive to succeed, this is the perfect opportunity for you!

Overview The Training and Client Support Supervisor is responsible for providing training and client support to internal and external customers. This position is responsible for developing and delivering training programs, providing technical support, and troubleshooting customer issues. Detailed Job Description
• Develop and deliver training programs for internal and external customers.
• Provide technical support and troubleshooting for customer issues.
• Monitor customer feedback and provide customer service.
• Develop and maintain customer relationships.
• Maintain accurate records of customer interactions.
• Monitor customer satisfaction and provide feedback to management.
• Develop and implement customer service policies and procedures.
• Ensure customer service standards are met.
Job Skills Required
• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of customer service principles and practices.
• Knowledge of training and development principles and practices.
• Knowledge of customer service software, databases, and tools.
• Ability to troubleshoot customer issues.
• Ability to analyze customer feedback and provide solutions.
Job Qualifications
• Bachelor’s degree in business, customer service, or related field.
• At least 3 years of experience in customer service or training and development.
• Experience in customer service software, databases, and tools.
• Knowledge of customer service principles and practices.
• Knowledge of training and development principles and practices.
Job Knowledge
• Knowledge of customer service principles and practices.
• Knowledge of training and development principles and practices.
• Knowledge of customer service software, databases, and tools.
• Knowledge of customer service policies and procedures.
Job Experience
• At least 3 years of experience in customer service or training and development.
• Experience in customer service software, databases, and tools.
• Experience in developing and delivering training programs.
• Experience in customer service and troubleshooting customer issues.
Job Responsibilities
• Develop and deliver training programs for internal and external customers.
• Provide technical support and troubleshooting for customer issues.
• Monitor customer feedback and provide customer service.
• Develop and maintain customer relationships.
• Maintain accurate records of customer interactions.
• Monitor customer satisfaction and provide feedback to management.
• Develop and implement customer service policies and procedures.
• Ensure customer service standards are met.