Tier Iii Volunteer Jobs

Develop an in-depth level of technical product knowledge

Updating the support internal knowledgebase and providing focused trainings to the support team on trending issues and topics

1-2 years experience in customer service and troubleshooting

Great verbal and written communication skills

Knowledgeable in Windows and Microsoft Office

CRM ticketing experience is a plus (Salesforce, Desk.com, etc.)

Serves on committees to design evaluative tools, review policies or develop initiatives using sound management and industry practices

Handles special administrative assignments for the facility and outside agencies requiring knowledge of regulations, policies, institutional procedures and program goals.

Experience providing administrative support to executive staff

Experience with recruiting, orientations and assigning positions

Recruitments and coordinates student interns including ongoing contact between agencies and college liaison.

Gives amendment recommendations for volunteer directives and processes and establishes volunteer handouts to provide guidance to new volunteers.

Must possess strong customer services abilities and communication skills.

The ideal candidate should have the following technical skills and experience:

Perform remote support cases using ConnectWise Automate and Control to complete escalations and other help desk tasks.

Onsite Support activities at client sites if remote resolution cannot be accomplished.

Sr. Support Case Escalation Engineer on advanced and complex support cases above the skillset of Tier 1 and 2 Technicians.

8+ years’ experience in managing, designing, and implementing Windows Active Directory networks in both physical and virtual settings.

Follow established standards with queue and ticket management

Effectively communicate with peers and all levels of management

Ensure security of personal health information (PHI) and report any violations or observations to management.

Demonstrated working knowledge/experience with SQL to include schemas, ability to read and understand data models, and write/update/run SQL queries.

Facilitate meetings with internal teams, transfer knowledge

Working knowledge of RDBMS concepts; ability to read and understand the data model

(DOCUMENT CREATED BY AZ EDUCATION ASSOCIATION)

Eating and drinking are not permitted outside of designated areas and predetermined times.

Please do not use improper language while with the children.

You may not be aware of any food allergies some of the students might have.

You do not want any problems with theft or damages.

You may not know what each parent might allow in relation to purchasing things.