Tier 2 Help Desk Engineer Jobs in Florida

Partner with CTS team to manage customer questions and escalate to management for more complex inquiries as needed

Design, build, and configure applications to meet business process and application requirements

2+ years’ experience in Web Application testing

Strong desire to focus on the customer; demonstrate strong customer service skills

Excellent communication skills (written and verbal)

Knowledge in testing API and Mobile application

Experience in a customer-facing role is desirable, but not essential.

You have excellent analytical skills.

Earn a competitive package with benefits.

Proven ability to work on own initiative.

Strong understanding of the Microsoft Office Suite

You can operate independently as well as in a team.

Basic IT Help Desk Support.

Login fixes, password reset, unlock, troubleshooting, etc.

ServiceNow is the ticketing platform.

Lenovo / Microsoft Surfaces are the main endpoints.

Need someone to go above and beyond with a servant heart.

Answer inbound technical support phone calls, chats and emails related to internal employees.