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Tier 2 Help Desk Engineer Jobs

Application Engineer Tier 2 Jobs
By ValGenesis At Tampa, FL, United States
Partner with CTS team to manage customer questions and escalate to management for more complex inquiries as needed
Design, build, and configure applications to meet business process and application requirements
2+ years’ experience in Web Application testing
Strong desire to focus on the customer; demonstrate strong customer service skills
Excellent communication skills (written and verbal)
Knowledge in testing API and Mobile application
Help Desk Engineer Jobs
By City of Newport News At , Newport News, 23606 $56,612 - $66,457 a year

JOB DESCRIPTION HELP DESK ENGINEER INFORMATION TECHNOLOGY Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 NEWPORT NEWS, VA Phone: ...

Help Desk Level 1 (Denver) (2 Days Remote)
By Sharp Solutions At , Denver
Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system.
Manage service request queues for all support teams
Following the Knowledge Centered Support (KCS) methodology
Communicating with good customer service skills
Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale.
Tracking calls and service requests including answering phone within 30 seconds 90% of the time
Help Desk Engineer, Mid
By Booz Allen Hamilton At , Arlington, 22202 $49,800 - $102,000 a year
Experience with providing IT customer support, including software installation, hardware troubleshooting, and ticket management
4+ years of experience with working in a professional environment
If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
Ability to provide excellent interpersonal interactions with executive clients
If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
Help Desk Engineer Jobs
By Kinect At , Philadelphia, 19142
Stay up to date with current technology trends, teaching strategies, and educational best practices.
Manage schoolwide applications used for student learning: Hapara, Clever, Branching Minds, Kickboard, Stemscopes, Zearn, Accessit.
Communicates with the Director, other department and division managers, and appropriate staff personnel in order to integrate goals and activities.
Provide classroom instructional support for teachers through co-teaching, modeling, providing feedback, co-planning, and developing resources.
Build awareness and generate enthusiasm for technology resources.
Assess and provide input for technology resource purchases based on teacher input.
Help Desk Level 1 (Denver) (2 Days Remote)
By Sharp Solutions At , Denver, Co
Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system.
Manage service request queues for all support teams
Following the Knowledge Centered Support (KCS) methodology
Communicating with good customer service skills
Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale.
Tracking calls and service requests including answering phone within 30 seconds 90% of the time
Help Desk Analyst- Tier Ii
By Kelly Science, Engineering, Technology & Telecom At New York City Metropolitan Area, United States
Knowledge and hands-on experience providing support to users using Windows 7, Windows 8, and other mainstream Microsoft applications
Use remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issues
3+ years of helpdesk experience or working with a helpdesk or IT provider
Diagnose computer errors and triage to determine the urgency of issues
Install, configure and upgrade PC software and operating systems
Facilitate Onsite and escalation support activities
Tier 1/2 Help Desk Jobs
By Insight Global At Durham, NC, United States
2 years of relevant IT experience
Experience providing both in person and over the phone support
2+ years of experience with Windows 10
Title: Tier 1-2 Helpdesk Analyst
Duration: 12 month contract (with potential to extend)
** Must be local and willing to go onsite!**
Kronos Help Desk Tier 2
By TechnoGen, Inc. At United States
Exceptional organizational, time-management, and planning skills with a strong attention to detail necessary
Education and Years of Experience:
Experience working with Kronos Time and Attendance systems
Excellent written, oral communication, listening and telephone skills
Previous Help Desk Tier 2 experience is essential
Location: work from home in Continental U.S., but must work East Coast hours
Tier 2 Help Desk Technician - Remote
By Scantron At Omaha, NE, United States
Remote Troubleshooting / Help Desk Experience
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
We offer work-life flexibility, driving professional success but encouraging time for personal pursuits.
Exceptional communication skills with customers and coworkers
Light Server experience would be a plus
BUILD your career with a global, diversified company that provides market leading technology services to help clients achieve their goals.
Help Desk Tier 1.0 - Pendleton, Or
By Cayuse Holdings At Pendleton, OR, United States
Excellent customer relationship skills with a strong customer focus and an ability to work well in teams or as an individual.
Articulate with effective oral and written communication skills.
Requires federal Secret Clearance in line with facility and/or government contract requirements.
1 year of Service/Help desk or customer service support experience.
Will work as needed to accomplish task and responsibilities.
Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation.
Help Desk Analyst 2 Jobs
By Comtech Global, Inc At Columbus, Ohio Metropolitan Area, United States
Preferred Education: 4-year college degree in field of specialty or equivalent education and experience combined.
•Write software and hardware evaluation and recommendations for management review.
3 to 5 years field experience
•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
•Experienced with a variety of call-tracking software and systems.
•Reads trade magazines and engages in independent study to maintain current industry knowledge.
Help Desk Engineer Jobs
By AMCS Group At Jacksonville, FL, United States
Experience in a customer-facing role is desirable, but not essential.
You have excellent analytical skills.
Earn a competitive package with benefits.
Proven ability to work on own initiative.
Strong understanding of the Microsoft Office Suite
You can operate independently as well as in a team.
Help Desk Support Specialist - Tier 2 - Remote
By Agile5 Technologies, Inc. At Fairmont, WV, United States
Understands, learns, and applies emerging automated build, test, and deployment capabilities; helps develop project teams toward integrating such solutions
Makes informed decisions and develops solutions to daily tasks based on past experience
Mentors and guides team members who have less experience
Consults with project teams and end users to identify software requirements
Tier 2 Help Desk Specialist Job Duties
Analyzes, investigates, solves, and documents Tier 2 trouble tickets.
It Help Desk - Tier Ii
By Optomi At Charlotte, NC, United States
Basic IT Help Desk Support.
Login fixes, password reset, unlock, troubleshooting, etc.
ServiceNow is the ticketing platform.
Lenovo / Microsoft Surfaces are the main endpoints.
Need someone to go above and beyond with a servant heart.
Answer inbound technical support phone calls, chats and emails related to internal employees.
Engineer 2 Jobs
By Snowmass Club At Snowmass Village, CO, United States

Reports to: Chief Engineer or Engineering Supervisor Supervises: No supervisory duties are included in this position. Classification: Non-Exempt Job Summary Maintain all facilities, residences, and ...

Engineer 2 Jobs
By Highgate At San Francisco, CA, United States
Perform other duties as requested by management.
High School diploma or equivalent and/or one year of experience in a hotel or related field required.
At least two years of progressive experience in a hotel or related field preferred.
Make repairs to hotel air conditioning system: change filters, clean coils, replace motors.
Perform preventive maintenance on all equipment (i.e. boilers, chillers, HVAC-Heating Ventilation and Air Conditioning, electrical, etc.).
Take required readings on equipment.
Tier 2 Help Desk Jobs
By GDH At San Antonio, TX, United States
Identify trends in training, performance and knowledge deficiencies and escalate risks and issues to management.
Conduct training sessions as necessary under direction of management.
Relevant technical certifications or relevant MHS Application experience
Serve as a Technical SME for MHS Genesis procedure and support knowledge.
Identify and prepare procedures/articles for knowledge base.
Technically advanced support knowledge in specific MHS applications
Help Desk (Tier 2) Jobs
By Apt At United States
Remotely troubleshoot switch configuration issues
Reboot POE injectors, wireless access points, receiver racks and other items on the remote power controller
Network and Wireless troubleshooting experience
2+ years of customer service experience
3+ years of technical support experience
Strong written and oral communication skills
Rc Data Security And Help Desk Analyst 2
By UVA Medical Center At , Charlottesville, Va $21.95 - $34.02 an hour
In addition to the above job responsibilities, other duties may be assigned.
COVID Vaccination Requirement and Guidelines
Assists with Quality Assessment and Root Cause Analysis.
May assist with coordinating and maintaining Revenue Cycle Department class enrollment data, as requested by training leadership.
Provides support to the Revenue Cycle Training Department and HSTS Security.
The University of Virginia, i