Tier 1 Help Desk Analyst Jobs in Texas

Confer with staff, users, and management to establish requirements for new systems or modifications.

2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with

Oversee the daily performance of computer systems and applications.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,

IT Service Desk Engineer - Tier 1

Who We Are Looking For:

What You Bring to the Table:

What’s In It for You:

3 to 5 years of experience in a technical helpdesk environment.

Experience with working through escalations from Level 1 support staff and providing Level 2 support of a day-to-day basis.

Demonstrated experience with Office 365, Sharepoint, Teams

Knowledge of Microsoft cloud technologies including Azure, Active Directory, Defender, Intune and Autopilot

Creation/Access Management of Network Drives and Shared Folders

Logs and manage incidents/Service Request in ITSM tool

Strong knowledge of Microsoft based operating systems with emphasis on Windows 7,10 and Office 2010, 2013, 2016,365

Password reset & Account unlock (AD and other applications)

MS Outlook issues (profile creation, PST, permissions, calendar sharing, delegation)

Installation and Troubleshooting of approved software

Must provide demonstrated experience in the Cyber Security domain. Certifications are encouraged.

5 Years minimum experience administrating Microsoft Active directory based networks and servers.

BITS is hiring for several positions.

If you are interested in joining the team go to https://bitshelpdesk.com/join-the-bits-team/.