Temp Cruise Customer Service Rep Jobs

Creates and maintains detailed, complete and accurate records of all interactions in Case Management System

Provides education and guidance to callers about available tools and resources

1 - 2 years of experience in human resources administration and/or a call center environment required

Experience with HR systems, such as HRIS, Applicant Tracking and HR Reporting (such as Business Objects)

Demonstrated interpersonal, verbal and written communication skills

Strong attention to detail, problem solving, organization and prioritization skills

Excellent time management, follow-up skills, organizational skills with ability to prioritize workload, and strong attention to detail

Administrative Zendesk responsibilities as assigned

Ability to multi-task various priorities and manage multiple projects.

Excellent written and verbal communication skills as well as listening skills

Extensive knowledge of customer service techniques, marketing concepts, retail sales, distribution, and inventory procedures.

Strong computer skills; Microsoft Office, Internet search skills

Strong customer service skills (ability to manage phone calls, answering client questions with confidence and precision)

Must have cruise experience (riverboat cruise experience a plus)

Leisure travel experience (pre/post cruise excursions)

Ability to manage cabin selection

Ability to manage payments for cruises (ensuring funds are charged correctly)

Strong understanding of air bookings (routing, scheduling, airfare rules)