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Technical Support Technician Jobs

Technical Writer & Support Technician
By Airmar At , Milford, 03055, Nh
Manages translating owner’s guides into foreign languages.
Analytical skills with the ability to break a process into simple steps.
Exceptional organizational and interpersonal skills able to develop constructive and cooperative working relationships with others.
Creates and maintains all owner installation guides.
Maintains ISO documentation and technical data catalog jointly with configuration engineers, design engineers, LAB personnel and production.
Process modifications and maintain product specifications for products upon customer request.
Lead Technical Support Technician(Onsite)
By Prudent Technologies and Consulting, Inc. At Houston, TX, United States
Utilize knowledge bases and other resources to find solutions and workarounds.
Act as a subject matter expert in specific areas and provide knowledge transfer to other team members.
Handle more advanced technical issues that cannot be resolved at the tier 1 level.
Investigate and troubleshoot complex technical problems reported by customers.
Collaborate with Tier 3 and Tier 4 technicians to resolve escalated issues.
Install, configure, and maintain software and hardware components.
Event Technical Support Technician (Hybrid); Ithaca, Ny
By Cornell University At , Ithaca, 14853, Ny $57,214 - $67,164 a year
Aptitude to manage multiple simultaneous priorities, strong customer service, and excellent written and verbal communication skills.
Media production, Adobe Creative Suite, advanced microphone technique, sound reinforcement, videography, shot composition, and remote pan, tilt, zoom (PTZ) camera experience.
Experience designing and operating complex audio-visual signal distribution solutions used for video streaming, broadcast, web conferencing, and local presentation.
PowerPoint, and Mac and Windows OS’s experience.
Experience supporting hybrid events with live streaming applications such as Live Stream.
Experience with web conferencing applications such as Zoom.
Technical Support Technician Jobs
By WALGREENS At , Orlando, 32819, Fl
Supporting area processes and interface requirements.
May escalate issues to more experience support staff.
Knowledge of personal computer hardware and operating systems
Knowledge of various software, such as Windows 7 and 10 desktop OS, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer, TCP\\IP
Experience in IT end-user support
Experience identifying and working with basic electronics, such as mother boards, power supplies, RF devices.
Director, Technical Support Jobs
By Medidata Solutions At New York, United States
Requires a minimum of 10+ years’ experience in a software development or IT or service organization
Advanced skills in managing data and generating reports
Advanced skills in process definition, measurement and improvement
Experience working in an Agile environment preferred
Experience working in a regulated and enterprise, environment preferred
Evaluate and monitor current customer retention making continuous improvements to prevent customer loss

Are you looking for a challenging and rewarding career in technical support? We are looking for a Technical Support Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. If you have excellent problem-solving skills and a passion for helping others, this could be the perfect job for you!

A Technical Support Technician is responsible for providing technical assistance to customers and other users of computer hardware and software. They are responsible for troubleshooting, diagnosing, and resolving technical issues related to hardware, software, and networks.

What is Technical Support Technician Job Skills Required?

• Excellent problem-solving and analytical skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical issues
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Technical Support Technician Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Certification in relevant software and hardware
• Previous experience in a technical support role

What is Technical Support Technician Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Technical Support Technician Job Experience?

• Previous experience in a technical support role
• Experience with customer service
• Experience with troubleshooting and diagnosing technical issues

What is Technical Support Technician Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and diagnose technical issues
• Provide technical assistance and support to customers
• Install, configure, and maintain computer hardware and software
• Monitor and maintain network systems
• Document customer inquiries and resolutions in a database
• Maintain customer service standards