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Technical Services Analyst Ii Jobs in Missouri

Customer Technical Services Analyst Ii
By Mastercard At Missouri, United States
Possess strong relationship management, collaboration, organizational and prioritization skills with a sense of urgency
Provide customer service to our customers and business partners and manage daily workflow coordination of inbound support inquiries
Document and coordinate audit controls and PCI requirements
2 -5 years of experience in related field; prior work experience preferred (i.e. internship)
Good technical knowledge and capability in understanding API interfaces and SQL
Ability to work with global business partners at all levels within the organization demonstrating strong communication skills (both verbal and written)
Court Services Management Analyst I/Ii
By State of Missouri At Jefferson City, MO, United States
Thorough knowledge of the principles and practices of modern court management.
Independently manages a highly specialized complex program or project, with little to no direction.
Thorough knowledge of the general rules and regulations of the judicial system.
Working with project teams to complete complex tasks.
Makes recommendations for team development, training sessions and overall program planning and development.

Are you looking for an opportunity to use your technical skills to make a difference? We are looking for a Technical Services Analyst to join our team and help us provide exceptional customer service. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical support and guidance. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview:

A Technical Services Analyst is responsible for providing technical support to customers and internal staff. They analyze customer needs, troubleshoot technical issues, and provide solutions. They also provide training and support to customers and internal staff on the use of software and hardware.

How To Become an Technical Services Analyst:

To become a Technical Services Analyst, you will need to have a bachelor’s degree in computer science, information technology, or a related field. Additionally, you should have experience in customer service, technical support, and troubleshooting.

Technical Services Analyst Skills:

• Technical knowledge
• Troubleshooting
• Problem-solving
• Communication
• Customer service
• Interpersonal skills
• Time management
• Analytical skills

What is Technical Services Analyst Knowledge?

• Operating systems
• Networking
• Software applications
• Hardware components
• Database management
• Security protocols
• Troubleshooting techniques

What is Technical Services Analyst Responsibilities?

• Respond to customer inquiries
• Troubleshoot technical issues
• Provide technical support
• Install and configure software and hardware
• Train customers and internal staff
• Monitor system performance
• Develop and maintain documentation
• Research and recommend solutions

What is Technical Services Analyst Experience?

• Previous experience in customer service or technical support
• Experience with software and hardware installation and configuration
• Experience with troubleshooting and problem-solving
• Experience with network and security protocols

What is Technical Services Analyst Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in relevant technologies
• Knowledge of operating systems, networking, and software applications

Technical Services Analyst Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in relevant technologies
What tools help Technical Services Analyst work better?
• Remote access software
• Network monitoring tools
• Database management tools
• Help desk software
• Documentation software
Good tips to help Technical Services Analyst do more effectively?
• Stay up to date with the latest technologies
• Develop strong communication and customer service skills
• Develop problem-solving and analytical skills
• Utilize remote access software to provide support
• Develop documentation and training materials
Common Technical Services Analyst interview questions?
• What experience do you have in customer service and technical support?
• What operating systems and software applications are you familiar with?
• How do you troubleshoot technical issues?
• What techniques do you use to provide customer support?
• How do you stay up to date with the latest technologies?