Technical Product Lead Jobs in Texas

Responsible for performance management of five (6) + factory resources, including coaching and development of less experienced resources.

Responsible for Cloud Based customer digital experience and ability to manage the CCaaS platform.

Perform lifecycle management of products to a risk-based approach for production currency, software upgrades, and/or configuration updates.

Provide call analytics and reporting capabilities on all new channels.

Lead cross-channel teams to design, develop and launch solutions that enhance customer self-service features and capabilities.

Independently assess products and release changes to production systems assuring quality, security, and compliance requirements are met.