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Technical and Desktop Support Engineer Jobs in Massachusetts

Desktop Support Engineer Jobs
By Tech Domain At Springfield, Massachusetts Metropolitan Area, United States

• Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, and Blackberry devices

• Basic understanding of DHCP, DNS, IP addressing, fixing wireless Lan, Ethernet desktop configuration issues, and subnetting.

Desktop Support Engineer Jobs
By Daley And Associates, LLC. At Boston, MA, United States
Good time management skills, with a demonstrated ability to prioritize and multi-task
Effectively troubleshoot across the Microsoft O365 suite, and other applications and platforms. Specific experience with the following is a plus:
Excellent interpersonal skills; must be able to work collaboratively with strong customer service
A self-starter quality with a strong sense of urgency on time-sensitive responsibilities
Answering pings, calls, or responding to help-desk support ticket requests in a timely manner
Troubleshoot, isolate, and research problems, recommending solutions

Are you looking for a challenging and rewarding role as a Technical and Desktop Support Engineer? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical assistance to our customers. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Job Description of Technical and Desktop Support Engineer The Technical and Desktop Support Engineer is responsible for providing technical support to end users in a timely and accurate manner. This includes troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical assistance to users. The Technical and Desktop Support Engineer must have excellent customer service skills and be able to work independently. Job Skills Required
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to install and configure computer systems
• Excellent customer service skills
• Ability to work independently
• Knowledge of network protocols and technologies
• Knowledge of operating systems
• Knowledge of computer security
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
• Experience with Windows, Mac OS, and Linux operating systems
• Experience with network protocols and technologies
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network protocols and technologies
• Knowledge of operating systems
• Knowledge of computer security
• Knowledge of customer service principles
Job Experience
• At least two years of experience in a technical support role
• Experience with Windows, Mac OS, and Linux operating systems
• Experience with network protocols and technologies
• Experience with customer service principles
Job Responsibilities
• Troubleshoot hardware and software issues
• Install and configure computer systems
• Provide technical assistance to users
• Respond to customer inquiries
• Monitor system performance
• Maintain system documentation
• Perform system upgrades and maintenance
• Ensure compliance with security policies and procedures