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Technical Customer Support Manager Jobs

Manager, Technical Support Operations
By Rekor At Columbia, MD, United States
Strong organizational and time-management skills, including the ability to handle multiple tasks.
Preferred Knowledge, Skills and Abilities
Liaison between technical support and the other internal stakeholders (product management, product engineering and sales teams)
4-8 years of experience in a Manager Technical support role
Manage the day-to-day operations of the technical support team in support of customer success for technical operations.
Manager customer ticket escalations and troubleshoot matters providing technical guidance to ensure timely resolution.
Technical Support Manager Jobs
By Agile Search Inc. At Greater Boston, United States
5+ years of experience leading medical device technical support related to wireless solutions/remote patient monitoring.
Knowledge of medical device regulations and compliance requirements.
Manage the team ensuring the company’s customers receive exceptional service, timely resolution of inquiries, complaints, and product issues.
Manage third-party service providers to ensure service levels are met or exceeded.
Ensure compliance with regulatory requirements and industry standards.
Experience with integrating medical devices with other systems and equipment in healthcare facilities.
Technical Support Manager Jobs
By EcoEngineers At Des Moines Metropolitan Area, United States
Assumes additional responsibilities and leads special projects as assigned.
5+ years of related experience, with at least one year in a supervisory role preferred.
IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, MTA, and/or MCSE preferred.
Proficient with Microsoft 365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager.
Natural collaborator with exceptional customer service and problem-solving skills.
Demonstrated leadership and decision-making skills.
Technical Support Manager Jobs
By Tracker Corp At , Remote
Strong work ethic and prior experience leading teams, either in Support, Account Management, or any Technical capacity
Motivate staff through coaching sessions, mentoring and career development through a defined performance management process.
Creates a sense of ownership among the team members through appropriate skills mix, coaching, delegation and collaboration
Manage customer feedback and support requests through multiple vectors including email, user forums, ticketing system and conference calls
Good mediation skills are critical and fantastic interpersonal skills vital
Innovative experience in delivering Customer Delight moments: Chat, Self-Service/Help, proactive communications techniques that deliver value
Technical Support Manager Jobs
By ActivTrak At Austin, TX, United States
3 yrs leadership and people management skills experience, with the success in motivating and developing a high-performing team
Prepare and present reports, metrics, and analysis on technical support performance, trends, and customer feedback to senior management
5 years experience in a technical support role, with a track record of progressively increasing responsibilities
Allocate and optimize resources, including staffing, tools, and technologies, to meet service level targets and operational requirements
Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting complex technical issues
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, internal teams, and stakeholders at all levels
Customer Technical Support Jobs
By Vertisystem At Pittsburgh, PA, United States
• Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.
• Experience or education in working with individuals from diverse cultures preferred.
Work location is hybrid; encouraged to work 2-3 days in the office and 2-3 days from home.
• Minimum of 1-year work experience preferred.
• Superior communication and telephone skills.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Customer Service Technical Support
By Rabaconda At United States

Rabaconda is looking for a part time Customer Service Technical Support representative that is U.S. based and FULLY REMOTE! Apply and learn more here! 👉 https://rb.gy/23534

Manager, Technical Support Jobs
By monday.com At New York, United States
Provide timely feedback geared towards team member enhanced performance, teamwork technical skills and overall impact
3+ years of experience in managing a global technical team
Experience with client facing organizations. Should be familiar with customer success and customer support
Excellent team player with strong leadership skills
Member of a global team and proven experience in cross cultural environments
Must be detail oriented and have strong technical skills
Customer Technical Support Jobs
By TrueLook Construction Cameras At United States
• Deliver an exceptional customer experience with proactive communication
• 1-2 years’ experience in Customer Service/Support roles, preferably at a SaaS organization
• Strong phone and writing skills are a must
Passion, integrity, and innovation are what drive us. Are you ready to join our team?
• Responsible for providing unparalleled customer service for all past, current, and prospective customers
• Customer satisfaction will be your single most important goal in this role
Customer Technical Support Jobs
By Fiverr At Orlando, FL, United States
Familiarity with ticketing systems and customer relationship management (CRM) tools.
Experience using Zendesk and Intercom softwares, and other remote support tools.
Collaborate with different teams in the company, such as Customer Success, Product, R&D, and Finance.
Guide customers through troubleshooting steps, offering clear and concise instructions.
Understand the product and stay up-to-date with product knowledge to provide accurate and relevant technical information to customers.
Contribute to the development and improvement of technical support processes and knowledge base articles.
Technical Customer Support Jobs
By Grover Gaming At Greenville, NC, United States
Experience with SQL Database language and/or Relational Database Management Systems (RDBMS)
Provide phone support and remotely dial into location servers and devices to provide support for our products.
Excellent oral and written communication skills
Experience with Windows 7-10 & Linux
1 year experience in Customer Service/Technical Support role
1 year of experience with computer operations including networking, hardware and software.
Technical Support Manager Jobs
By Viking Payment Service At Ohio, United States
Staying current on regulatory and card brand requirements and methods for ensuring timely compliance with the same.
Comprehensive benefits package, including health, dental, and vision insurance
Troubleshooting, diagnosing, and providing merchants with solutions to resolve problems with service, authorization, and credit card processing.
Working directly with Viking clients to program and maintain their access to the card networks through Viking’s gateway or third-party gateways
Paid time off and paid holidays
401(k) plan with company match
Technical Support Manager Jobs
By 🕊Flock Off At Arizona, United States
Ability to manage remote teams in different countries
High communication skills to manage customers' expectations in the field.
Offer direct technical support in customers' facilities worldwide.
Conceptualize and develop solutions based on project requirements and company standards using real-world testing and lab simulations.
Use the knowledge obtained from field support to suggest processes and product improvements.
Manage the technical support team to deliver calculations, drawings, diagrams, project specifications, and interpret customers' designs and drawings.
Manager Of Technical Support
By Entrata At United States
Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment
Willingness to be a hands-on contributor; excellent communication skills, including issue tracking, triaging, and crisis management
Manages and oversees the operations associated with a team of front-line technical staff providing end-to-end support for Entrata Products
Reinforce and build processes that improve customer and employee experience and balance the team’s workload.
3+ years of customer support experience in a SaaS organization
World-class customer service and communication skills, both verbal and written
Technical Support Manager Jobs
By Black Book At Lawrenceville, GA, United States
Deep knowledge of customer service case management systems
Change management, business process reengineering or best practices implementation experience
Certification in Project Management, Scrum or other development methodologies
Advocate for the experts providing technical support by utilizing active listening skills and providing guidance for difficult situations
Participate in managerial activities to ensure resolution of technical support escalations
Train, mentor, and coach hard/soft skills
Customer Support Manager Jobs
By Black Diamond Management Inc. At Murray, UT, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Manager, Customer Support Jobs
By ServiceTitan At Atlanta, GA, United States
Oversee change management and reengineering activities including implementing new processes, systems, tools/technologies, metrics, and improved organizational alignment.
Manage the day-to-day business operations of the U.S. TSO team in supporting customer issue resolution.
Engage with internal customers and our business partners to deliver new and innovative Technical Support capabilities.
Experience performing well in a highly dynamic, rapidly changing environment
Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to meet deadlines.
Self-starter with strong sense of urgency and accountability
Technical Support Manager- Customer Success
By Dragos, Inc. At United States
Provide customer insights and feedback to Engineering and Product Management to improve offerings for all customers.
4 years of people management.
Build and scale operations (people, process, systems, and tools) to deliver best in class customer experience.
Maintain knowledge of trends and developments in Technical Support, alerting senior staff as necessary.
Experience in building and scaling a team.
3 years’ experience working in security at the Enterprise level.
Manager, Technical Customer Support
By Craneware At , Remote
Bachelor’s degree in Computer Science, Business Management, or equivalent combination of related experience.
3+ years technical support, customer support, account management or related communications experience.
Developing standard practices for handling common customer issues and experiences by analysis and feedback from the Support team.
3+ years SQL scripting, database design, or development experience.
Strong Problem-solving skills, resourcefulness, and assessment skills.
Experience with customer support activities with sensitivity to customer needs and expectations
Technical Customer Support, Contract
By iconectiv, LLC. At , Remote
Maintaining an understanding of the Registered Caller product and the requirements of each
Obtaining knowledge of the Registered Caller customer base
Minimum 3 years of customer service experience is desired
Excellent verbal and written communication skills
Experience with Service Now ticketing systems would be a plus
Remote within Eastern/Central time zones