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Technical Application Support Specialist Jobs in Virginia

Application Support Specialist Jobs
By D.R. Horton At , Arlington, Tx
Bachelor's degree (B. A.) from four-year college or university: Business, Finance, Accounting, Construction, MIS, or Project Management.
Provides subject matter expertise within the specific applications, such as the Sales, Construction Management, Accounting, Purchasing, etc
Working knowledge of JD Edwards or similar accounting system and related integration software systems preferred.
Experience working independently and in a collaborative environment is essential.
Must have experience providing customer service to both technical and non-technical end users.
Experience with Homebuilder Sales or Scheduling software, or a strong background in home building concepts is a plus.
Application Support Specialist Jobs
By Abbott Laboratories At , Charlottesville, Va
3. Utilize strong interpersonal communication skills while engaging with customers to resolve issues using Achieving Service Excellence model.
At least eight years of related IT/Quality/Customer Support experience.
Experience with VPNs, Azure Cloud, SQL, Database connectivity, 3 Tier Web Application Networking background
Knowledge of standard IT hardware and equipment and Active Directory.
4. Utilizes the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.
5. Demonstrate ability to recognize and document product performance trends within the quality system.
Technical Application Support Specialist
By Decisions At Virginia Beach, VA, United States
Take detailed notes and record events/problems in the appropriate knowledge base
Schedule and coordinate meetings to review and solve customer issues.
Maintain consistent communication with customers for open issues
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Take note of customer resources/tools and install and test them locally to aid in the troubleshooting endeavor

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Application Support Specialist to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to ensure our customers have a positive experience. If you have a passion for technology and a commitment to customer service, this could be the perfect job for you!

Overview:

Technical – Application Support Specialists are responsible for providing technical support to users of computer applications. They troubleshoot and resolve software and hardware issues, install and configure applications, and provide training and support to users. They also work with developers to identify and resolve application issues.

How To Become an Technical – Application Support Specialist:

To become a Technical – Application Support Specialist, you will need to have a combination of technical and customer service skills. You should have a strong understanding of computer applications, software, and hardware, as well as excellent problem-solving and communication skills. You may also need to have a degree in computer science or a related field.

Technical – Application Support Specialist Skills:

• Technical expertise in computer applications, software, and hardware
• Excellent problem-solving and communication skills
• Ability to troubleshoot and resolve software and hardware issues
• Ability to install and configure applications
• Ability to provide training and support to users
• Ability to work with developers to identify and resolve application issues

What is Technical – Application Support Specialist Knowledge?

• Knowledge of computer applications, software, and hardware
• Knowledge of troubleshooting and resolving software and hardware issues
• Knowledge of installing and configuring applications
• Knowledge of providing training and support to users
• Knowledge of working with developers to identify and resolve application issues

What is Technical – Application Support Specialist Responsibilities?

• Troubleshoot and resolve software and hardware issues
• Install and configure applications
• Provide training and support to users
• Work with developers to identify and resolve application issues
• Monitor system performance and identify potential issues
• Respond to user inquiries and provide technical assistance

What is Technical – Application Support Specialist Experience?

• Previous experience in a technical support role
• Experience troubleshooting and resolving software and hardware issues
• Experience installing and configuring applications
• Experience providing training and support to users
• Experience working with developers to identify and resolve application issues

What is Technical – Application Support Specialist Qualifications?

• Bachelor’s degree in computer science or a related field
• Certification in computer applications, software, and hardware
• Knowledge of troubleshooting and resolving software and hardware issues
• Knowledge of installing and configuring applications
• Knowledge of providing training and support to users

Technical – Application Support Specialist Education:

• Bachelor’s degree in computer science or a related field
• Certification in computer applications, software, and hardware
• Training in troubleshooting and resolving software and hardware issues
• Training in installing and configuring applications
• Training in providing training and support to users

Tools to Help Technical – Application Support Specialist Work Better:

• Remote access software: Remote access software allows Technical – Application Support Specialists to access and troubleshoot user systems remotely.
• Monitoring software: Monitoring software allows Technical – Application Support Specialists to monitor system performance and identify potential issues.
• Help desk software: Help desk software allows Technical – Application Support Specialists to respond to user inquiries and provide technical assistance.

Good Tips to Help Technical – Application Support Specialist Do More Effectively:

• Stay up to date on the latest technologies and trends in the industry.
• Develop strong problem-solving skills to quickly identify and resolve issues.
• Develop strong communication skills to effectively communicate with users.
• Develop strong customer service skills to provide excellent customer service.
• Develop strong organizational skills to manage multiple tasks and prioritize effectively.

Common Technical – Application Support Specialist Interview Questions:

• What experience do you have in providing technical support?
• How do you troubleshoot and resolve software and hardware issues?
• How do you install and configure applications?
• How do you provide training and support to users?
• How do you work with developers to identify and resolve application issues?