Team Member And Shift Leader Jobs in Pennsylvania , Employment

Are you looking for an exciting and rewarding opportunity to join a team of passionate and motivated individuals? We are looking for a Team Member and Shift Leader to join our team and help us provide exceptional customer service and create a positive work environment. As a Team Member and Shift Leader, you will be responsible for leading and motivating your team, ensuring customer satisfaction, and providing excellent customer service. If you have a passion for customer service and a desire to help others, this could be the perfect job for you!

Overview Team Member and Shift Leader roles are responsible for providing excellent customer service and ensuring that all operations run smoothly in a restaurant or retail setting. They are responsible for providing leadership and direction to team members, ensuring that all tasks are completed in a timely manner, and providing a positive customer experience. Detailed Job Description

Team Member:

• Greet customers and provide excellent customer service

• Take orders and process payments

• Prepare food and drinks according to customer specifications

• Maintain cleanliness of the restaurant or store

• Stock shelves and restock items as needed

• Follow health and safety guidelines

• Assist with opening and closing duties

Shift Leader:

• Supervise and lead team members

• Ensure that all tasks are completed in a timely manner

• Monitor customer satisfaction and address any customer complaints

• Ensure that all health and safety guidelines are followed

• Assist with opening and closing duties

• Train new team members

• Monitor team performance and provide feedback

• Handle cash and process payments

• Resolve conflicts between team members

Job Skills Required

• Excellent customer service skills

• Ability to multi-task and work in a fast-paced environment

• Ability to lead and motivate team members

• Knowledge of health and safety guidelines

• Knowledge of cash handling and payment processing

• Knowledge of food preparation and presentation

• Ability to work independently and as part of a team

Job Qualifications

• High school diploma or equivalent

• Previous experience in a customer service or retail setting

• Previous experience in a supervisory role

• Food safety certification (if applicable)

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of restaurant or retail operations

• Knowledge of health and safety regulations

• Knowledge of cash handling and payment processing

• Knowledge of food preparation and presentation

Job Experience

• Previous experience in a customer service or retail setting

• Previous experience in a supervisory role

• Previous experience in a restaurant or retail setting

Job Responsibilities

• Provide excellent customer service

• Ensure that all tasks are completed in a timely manner

• Monitor customer satisfaction and address any customer complaints

• Ensure that all health and safety guidelines are followed

• Train new team members

• Monitor team performance and provide feedback

• Handle cash and process payments

• Resolve conflicts between team members

• Assist with opening and closing duties