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Sr Team Leader Of Customer Experience Jobs in Florida

Customer Experience Leader Jobs
By TouchSuite At Boca Raton, FL, United States
Collaborate with senior management to define strategic goals, objectives, and performance metrics.
Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent work experience).
Own the Customer Service and Customer Experience as key product/service differentiators for clients and marketing/reputation
Lead and manage a best in class “customer journey” from hardware & software Deployment to Technical Support and Customer Service
Drive efficient, cost effective, multi-channel service delivery and manage to service budget
Develop, optimize and execute service requirements, processes and procedures
Sr. Experience Specialist Jobs
By Rivian At , Groveland $29.80 - $33.65 an hour
Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture
Ensure customers have a seamless charging experience at your location, providing education and hands-on support
3+ years’ experience in customer service required; field marketing, sales, education, or hospitality environment preferred
Tailor your approach to demo drives by uncovering customers’ needs and delivering a personalized experience
Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team
Experience using POS and CRM software preferred

Are you a passionate customer service professional looking to take your career to the next level? We are looking for a Team Leader Customer Experience to join our team and lead our customer service team to success. You will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, this is the perfect opportunity for you!

Overview:

Team Leader Customer Experience jobs involve leading a team of customer service representatives in providing excellent customer service. They are responsible for setting goals, developing strategies, and managing customer service operations. They must be able to motivate and inspire their team to provide the best customer service possible. They must also be able to troubleshoot customer service issues and provide solutions. They must have excellent communication and interpersonal skills, as well as the ability to think quickly and make decisions in a fast-paced environment.