Team Lead – Call Center Jobs in Florida

1+ year(s) of experience in retail healthcare, preferably in a high volume call center

Microsoft Office knowledge, including Word, Excel, Access, and PowerPoint

Verifiable High School diploma, GED or equivalent work experience is required

Assist with designing and updating procedures for tasks and transactions.

Responsible for responding to supervisor escalations from internal contacts and field leadership.

Assist with coaching, developing ad motivating team members; facilitate team meetings and training sessions.