Team Lead – Call Center Jobs in Arkansas

1+ of Previous management/leadership experience preferred

Actively manage phone agents productivity and adherence by using real time dashboard monitoring and provide coaching and support to agents.

Report to Manager any system outages, personnel issues or areas of concern in a timely manner.

High School Diploma required, advance certification a plus

Familiar with software such as Word, Excel, Web Browsers and Browser based web applications. Salesforce knowledge preferred

Accessibility to secure, quiet work space with high-speed internet to work remotely

Location- Remote (CST working hours)

• Responsible for installation, configuration and upgrade (patching) of Teamcenter server and client components.

• Also responsible for Data Model (BMIDE) updates and CAD Integrations.