Talent Experience Insights Manager Jobs in Iowa

Project or program management experience

Own and manage a mixed-methods member experience measurement program, including both quantitative and qualitative research

Develop strategies to address key customer experience metrics: churn, NPS, customer effort score, etc.

Prototype and design end-to-end experiences for Devoted Health members across channels: mail, phone, SMS, email, member portal, etc.

Ability to work effectively in ambiguous situations and manage chaos by creating organized processes

Excellent storytelling and written communication skills, including the ability to simplify complex information and identify big-picture themes and opportunities