Talent Experience Director Jobs in Illinois

IT Service Management: Practical application of ITIL principles and concepts.

Collaborate to deliver exceptional, end-to-end customer experiences.

Leadership Experience: Minimum 5 years leading technical services in an enterprise setting.

Service Focus: Experience in delivering exceptional service and meeting deadlines.

ITSM and DevOps certifications (e.g., ITIL v3 or 4 Foundations, practitioner).

Technical certifications (AWS Cloud Practitioner, Microsoft Azure, A+, Network+, CCNA, MCSE).

Strong knowledge of human resources practices and systems, including full employee life-cycle management; volunteer management a plus

Leads volunteer lifecycle management to include recruitment, retention, engagement, event staffing and recognition.

Supports talent management to prepare for and enable future growth

Manages compensation and benefits program for staff

Maintains and develops the performance management process, including performance evaluations, 360 feedback, performance improvement plans, and terminations

Oversees hybrid office management operations for the Chicago office, plus one field office in Peoria

Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles

8+ years of applicable sales experience

Experience with SaaS opportunities and Salesforce.com platform

Knowledge of software contract terms and conditions with the ability to create fair transactions

Strong negotiation and accurate forecasting skills

Experience carrying a revenue target with the ability to develop compelling strategies that deliver results