Systems Service Desk Specialist Jobs in Iowa

Knowledge of standard applications, including Microsoft Office suite, email, and calendar management

Supply prompt updates to users, colleagues, and management on the status of outstanding issues

1-2 years of related experience; education may count toward experience

Must be conscious of and adhere to data security and risk management protocols

Superb written and oral communications skills, with excellent attention to detail

Highly skilled in communication etiquette via telephone and email

• Excellent organizational and time-management skills. and the ability to multi-task and prioritize.

KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:

• Ability to work both independently and collaboratively with peers, across teams, and with management.

Minimum of 1-3 years of experience in an Information Technology / help desk role:

• Knowledge of IT Security concepts.

• Experience with Active Directory, as well as troubleshooting: server, switches, and connectivity.