Switchboard Operator Supervisor Jobs in North Dakota , Employment

Are you looking for an exciting opportunity to lead a team of switchboard operators? We are looking for an experienced Supervisor to join our team and help ensure our switchboard runs smoothly and efficiently. If you have excellent customer service and communication skills, this could be the perfect job for you!

Overview Switchboard Operator Supervisor is responsible for supervising the switchboard operators and ensuring that all calls are handled in a professional and efficient manner. The supervisor is also responsible for training new switchboard operators, monitoring the performance of existing operators, and providing feedback and guidance as needed. Detailed Job Description Switchboard Operator Supervisor is responsible for overseeing the daily operations of the switchboard. This includes monitoring the performance of the switchboard operators, providing feedback and guidance, and training new operators. The supervisor is also responsible for ensuring that all calls are handled in a professional and efficient manner. Additionally, the supervisor is responsible for troubleshooting any technical issues that may arise and ensuring that the switchboard is properly maintained. Job Skills Required

• Excellent customer service skills

• Strong communication and interpersonal skills

• Ability to multitask and prioritize tasks

• Knowledge of switchboard operations

• Ability to troubleshoot technical issues

• Ability to train and mentor new operators

• Knowledge of relevant software and hardware

Job Qualifications

• High school diploma or equivalent

• Previous experience in a switchboard or customer service role

• Knowledge of relevant software and hardware

• Excellent customer service skills

• Strong communication and interpersonal skills

Job Knowledge

• Knowledge of switchboard operations

• Knowledge of relevant software and hardware

• Knowledge of customer service principles and practices

Job Experience

• Previous experience in a switchboard or customer service role

• Previous experience in a supervisory role

Job Responsibilities

• Monitor the performance of switchboard operators

• Provide feedback and guidance to operators

• Train new operators on switchboard operations

• Troubleshoot technical issues

• Ensure that all calls are handled in a professional and efficient manner

• Maintain the switchboard in good working order

• Ensure that customer service standards are met