It Support Specialist Iii Specialized Jobs

Must possess strong customer services abilities and communication skills.

The ideal candidate should have the following technical skills and experience:

Perform remote support cases using ConnectWise Automate and Control to complete escalations and other help desk tasks.

Onsite Support activities at client sites if remote resolution cannot be accomplished.

Sr. Support Case Escalation Engineer on advanced and complex support cases above the skillset of Tier 1 and 2 Technicians.

8+ years’ experience in managing, designing, and implementing Windows Active Directory networks in both physical and virtual settings.

Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.

Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.

3-4 years experience as a telecommunications specialist, IT support, or similar

Establishes voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.

Adaptability and the ability to master new technologies quickly.

Establishes communications systems by programming voice and data telecommunications network circuits and equipment.

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

Basic ability to work independently and manage ones time.

IT Support Specialist III Specialized

Provision access to users. Address security issues such as ID and Password.

Log interactions and escalate as needed.

Follow up on escalated issues.