Entry Level Hardware Support Technician
By Hashmap At , Rockville
Hardware and software installations both local and remote.
Physical Requirements and Work Environment:
Device imaging of Windows and Macintosh baseline workstation environments.
Mobile device setup and configuration.
Various computer peripheral delivery and setup.
Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.

Are you looking for an exciting opportunity to start your career in the support services industry? We are looking for an enthusiastic individual to join our team and provide excellent customer service. You will be responsible for providing administrative and customer service support to our clients. If you are looking for a challenging and rewarding role, this could be the perfect fit for you!

Overview Support Services Entry Level is a role that provides administrative and customer service support to a company or organization. This role is responsible for providing assistance to customers, answering inquiries, and resolving customer issues. The Support Services Entry Level is also responsible for providing administrative support to the organization, such as data entry, filing, and other clerical tasks. Detailed Job Description The Support Services Entry Level is responsible for providing administrative and customer service support to the organization. This includes answering customer inquiries, resolving customer issues, and providing assistance to customers. The Support Services Entry Level is also responsible for providing administrative support to the organization, such as data entry, filing, and other clerical tasks. The Support Services Entry Level must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work independently and as part of a team
• Knowledge of Microsoft Office Suite
• Knowledge of customer service software
• Knowledge of data entry and filing
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous administrative experience
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of administrative and clerical procedures
• Knowledge of customer service software
Job Experience
• Previous customer service experience
• Previous administrative experience
Job Responsibilities
• Answer customer inquiries and resolve customer issues
• Provide assistance to customers
• Provide administrative support to the organization
• Perform data entry and filing
• Maintain customer service records
• Follow up with customers to ensure satisfaction