Entry Level Hardware Support Technician

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Hardware Support Technician to join our team in Rockville, MD, USA.

The Jr. Hardware Support Technician Level I will provide technical support for an extremely diverse biomedical research institute consisting of over 4,000 users in a Windows/Macintosh/Linux environment. This is a challenging job with state-of-the-art equipment. We are looking for people with the desire to experience a diverse fast paced environment. The candidate should have strong communication skills and the ability to work with demanding users.

Essential Duties:

• Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.
• Mobile device setup and configuration.
• Hardware and software installations both local and remote.
• Various computer peripheral delivery and setup.
• Device imaging of Windows and Macintosh baseline workstation environments.

Required Skills:

• 6 months to 2 years exp. supporting a small/medium size fast paced environment.
• 6 months to 2 years exp. with Macintosh operating systems
• 6 months to 2 years exp. with Windows
• 6 months to 2 years exp. with Network and re-imaging workstations

Physical Requirements and Work Environment:

• Must be able to lift and carry at least 50 lbs.
• Must be able to walk for long distances.

Candidates for this position will be required to adhere to NTTDATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to aCOVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTTDATA or be approved for an exemption in accordance with applicable law.

In compliance with the Colorado Equal Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired in Colorado. The starting pay range for a candidate selected for this position who works in Colorado is $93,000 - $130, 200. The successful candidate's actual pay will be based on a number of factors, including work location, relevant experience (internal or external), technical skills, and other qualifications. The candidate may also be eligible for incentive compensation based on personal and/or company performance. This position is eligible for company benefits including but not limited to medical, dental, and vision coverage with an employer contribution, flexible spending or health savings account, life and AD&D, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and many other additional voluntary benefits.

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.