Support Service Specialist Jobs in Illinois , Employment

Are you looking for a job that offers a great work-life balance and the opportunity to help people? We are looking for a Support Service Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing helpful solutions. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview Support Service Specialists provide technical support and customer service to clients. They troubleshoot and resolve customer issues, answer customer inquiries, and provide technical assistance. They may also provide training and guidance to customers on the use of products and services. Detailed Job Description Support Service Specialists are responsible for providing technical support and customer service to clients. They troubleshoot and resolve customer issues, answer customer inquiries, and provide technical assistance. They may also provide training and guidance to customers on the use of products and services. They must be able to work independently and as part of a team. They must be able to communicate effectively and professionally with customers, both verbally and in writing. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to troubleshoot and resolve customer issues

• Ability to provide technical assistance

• Ability to work independently and as part of a team

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Knowledge of technical support processes and procedures

Job Experience

• Previous customer service experience

• Previous technical support experience

Job Responsibilities

• Troubleshoot and resolve customer issues

• Answer customer inquiries

• Provide technical assistance

• Provide training and guidance to customers on the use of products and services

• Maintain customer records

• Follow up with customers to ensure satisfaction