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Support Operations Associate Jobs in California

Operations Support Associate, Payments
By Discord At San Francisco, CA, United States
Superb prioritization and time management
Strong problem-solving and troubleshooting abilities
BA/BS or equivalent work experience
1+ years of experience in customer-facing roles, either with consumer or enterprise, in tech or financial tech industry
Experience with Fraud, Risk, and Chargebacks across payment, e-commerce, retail, or digital media
Experience in supporting web applications
Associate Manager, Marketing Operations - Ecomm (Associate Support Systems Manager)
By Walmart At San Bruno, CA, United States
1-2 years of digital media, operations, or management experience
Collaborate with management to drive direction in scaling support through automation and self-serve enhancements
Collaborate with cross-functional teams to ensure escalations meet SLA requirements
1-2 years project managing or experience in feature/product launches
Experience autonomously identifying and resolving team/project risks
Facilitate assignments of Revenue Operations support escalations using various intake systems

Are you looking for an exciting opportunity to join a fast-growing company and make an impact? We are looking for a Support Operations Associate to join our team and help us provide exceptional customer service. You will be responsible for managing customer inquiries, troubleshooting technical issues, and providing solutions to ensure customer satisfaction. If you have a passion for problem-solving and a commitment to customer service excellence, this is the job for you!

Overview Support Operations Associate is a professional responsible for providing customer service and technical support to customers. They are responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction. Detailed Job Description Support Operations Associates are responsible for providing customer service and technical support to customers. They must be able to troubleshoot customer issues, provide solutions, and ensure customer satisfaction. They must be able to communicate effectively with customers and provide timely and accurate responses. They must also be able to work independently and as part of a team. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Knowledge of customer service and technical support
• Ability to work independently and as part of a team
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of customer service and technical support
• Ability to troubleshoot customer issues
• Excellent customer service and communication skills
Job Knowledge
• Knowledge of customer service and technical support
• Knowledge of computer systems and software
• Knowledge of customer service best practices
• Knowledge of troubleshooting techniques
Job Experience
• At least two years of experience in customer service or technical support
• Experience in providing customer service and technical support
• Experience in troubleshooting customer issues
Job Responsibilities
• Provide customer service and technical support to customers
• Troubleshoot customer issues and provide solutions
• Ensure customer satisfaction
• Communicate effectively with customers
• Work independently and as part of a team
• Maintain customer service and technical support records